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Exam Number : 6210
Exam Name : Avaya Aura Contact Center Implementation
Vendor Name : Avaya
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Avaya Holdings Corp (AVYA) Q2 2021 salary name Transcript | 6210 Free exam PDF and exam Questions

a close up of a logo: Avaya Holdings Corp (AVYA) Q2 2021 Earnings Call Transcript © supplied by means of The Motley fool Avaya Holdings Corp (AVYA) Q2 2021 income call Transcript

Avaya Holdings Corp (NYSE: AVYA)

CONSTELLATION manufacturers, INC.

Q2 2021 income call

might also 6, 2021, 8:30 a.m. ET

Contents:
  • organized Remarks
  • Questions and answers
  • name members
  • prepared Remarks:

    Operator

    Greetings, and welcome to Avaya's Fiscal 2021 2d quarter Investor name. [Operator Instructions]

    i'd now want to turn the convention over to your host, Mr. Michael McCarthy, vp of Investor members of the family. thank you. You can also start.

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    this article is a transcript of this conference call produced for The Motley idiot. while we strive for our silly foremost, there may be blunders, omissions, or inaccuracies during this transcript. as with every our articles, The Motley fool does not anticipate any responsibility for your use of this content material, and we strongly encourage you to do your personal research, together with paying attention to the call yourself and analyzing the enterprise's SEC filings. Please see our terms and stipulations for extra details, including our mandatory Capitalized Disclaimers of liability.

    The Motley fool has no position in any of the stocks mentioned. The Motley idiot has a disclosure coverage.

    Michael W. McCarthy -- vp Investor relations

    thank you. Welcome to Avaya's fiscal 2021 2nd quarter call. Jim Chirico, our President and CEO; and Kieran McGrath, our government vice president and CFO, will lead this morning's call and share with you some prepared remarks before taking your questions. becoming a member of them this morning can be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief income Officer; and Dennis Kozak, Senior vice chairman of global Channel. per social distancing mandates, every of us on this morning's call are assembled from our far off areas.

    The salary liberate and investor slides, which now encompass highlights of our ESG initiatives and efficiency referenced on this morning's name are accessible on the Investor page of our web page as smartly because the eight-ok filed today with the SEC. This should support in your knowing revised fiscal effects. All economic metrics referenced on this name are non-GAAP, except for salary. we have covered a reconciliation of such non-GAAP metric measures to GAAP in the revenue unlock and investor slides. We may additionally make forward-looking statements which are in line with current expectations, forecasts and assumptions, which remain area to risks and uncertainties that could cause exact outcomes to differ materially.

    In particular, the international financial system continues to be impacted by COVID-19 and the extent of its endured influence on our enterprise will rely on a couple of elements that include, however may additionally no longer be confined to, severity and period in addition to actions taken or not taken via governments, agencies and patrons in keeping with the pandemic, all of which proceed to conform and continue to be unclear at this time. tips about dangers and uncertainties can be present in our most fresh filings with the SEC, including our form 10-ok and subsequent form 10-Q studies. or not it's Avaya's policy not to reiterate tips, and we undertake no obligations to replace or revise forward-searching statements within the adventure statistics or situations trade, apart from in any other case required through law.

    i could now flip the name over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Thanks, Mike. good morning, everyone, and thank you for becoming a member of the name today. i'm glad to share that Avaya has delivered a standout Q2, executing smartly across numerous dimensions of our business, and that i couldn't be prouder of what our world team completed with the aid of posting profits and EBITDA effects that were above information and by means of accelerating our ARR boom more swiftly than we had anticipated. according to our method, this growth comes as an instantaneous outcomes of the surge of extra investments we've made in our go-to-market and R&D.

    These investments have broadened our spectrum of cloud capabilities throughout our Avaya OneCloud platform of CCaaS, UCaaS and CPaaS options. It is apparent that our business has gone through a structural change. And as you seem to be at the assemble of our revenues, we now have considered a significant shift over the remaining four quarters. definitely, our company continues to outperform our expectations, which is a testament to the electricity of our brand, digital capabilities, roadmap and our potential to address the diversity and breadth of necessities that include servicing global, tremendous scale, complicated commercial enterprise purchasers. if you put this in context, the leading point, as I actually have previously mentioned, Avaya is now a cloud-first enterprise.

    today, we're working in a very new enterprise environment, and customers are increasingly turning to Avaya as a trusted and confirmed accomplice because of our differentiation, advanced customer experience, capability to accelerate business transformation and to power their success during this new totally disbursed world. contemporary market dynamics have accelerated digital transformation efforts, and subsequently, we are attractive at tremendously greater in-depth and strategic conversations with commercial enterprise valued clientele, which is driving growth in greater and longer-term contract commitments. extra importantly, our results signify the giant work undertaken and the strategic investments we now have been making over the last a few years to reshape our portfolio to be a pacesetter in enterprise communications and collaboration options. Now, i'll run via some key performance highlights that underscore we have the appropriate approach and are on the correct track for persevered success. We see continued momentum in a couple of areas as we execute the three-pillar strategy we communicated over a year ago. First, to stream to a routine income business model pushed by way of cloud and subscription. 2d, to grow our typical business, and we've a rich pipeline within our portfolio to maintain that efficiency.

    and at last, to do this, whereas preserving our ecocnomic business model, which is much more critical in these times and helps our transition. starting with ARR, here's the place we're focused, and it be the clearest measure of our success as we execute on our approach. ARR grew to $344 million in Q2, up 31% sequentially and up well-nigh four hundred% from a year ago, reflecting the pace at which we are seeing the structural change in our company. Our enormous enterprise section, which we define as contracts with a TCV of greater than $1 million, was the leading driver of our ARR growth, driven mostly by contact core. enormous offers represented over 60% of total ARR.

    overall, our ARR performance is exceeding my optimum expectations. CAPS is keeping its growth trajectory, now representing forty% of profits. that is a 17 element raise year-over-yr. CAPS isn't simplest a crucial indicator of our standard transition to a new income profile, but it surely is an attractive indicator [Technical Issues] our new products and solutions. As I examine ahead indicators of profits, normal bookings remained powerful, up 14% year-over-year. TCV is at $2.1 billion, demonstrating a persevered effective backlog of enterprise. one more indicator of massive enterprise traction is the number of large deals we signed in Q2.

    This represented the fourth quarter in a row during which we signed greater than 100 offers with a TCV of over $1 million. sixteen of those deals have been improved than $5 million and 7 were more desirable than $10 million, with one deal over $25 million. On the aggressive entrance, we displaced a major variety of rivals for the third consecutive quarter the place we signed approximately 1,500 new logos. On the profitability front, adjusted EBITDA got here in at $177 million or 24% of income, which is up 220 basis points 12 months-over-year. The playbook for our industry isn't a secret. The key is, for this reason, how you execute.

    Our team is doing a great job. And or not it's the combination of those outcomes and our visibility into the 2nd half of FY 2021 that gives us the self assurance to again elevate our guidance for earnings, ARR, CAPS and EBITDA for the fiscal year. Kieran will supply extra aspect shortly. we now have had many exceptional accomplishments over the ultimate quarter, too many to go through on this name. So i'll just touch on a number of that demonstrate how our investments are accelerating innovation, improving our competitiveness and providing price to our shoppers. First, I could not be from now on pleased with the growth we have now made as we proceed to expand our contact center solutions.

    As a measure of our development in Q2, CCaaS, C count changed into up vastly from the prior quarter, and the pipeline of alternatives continues to develop. CCaaS is now obtainable in just about 40 international locations. We proceed so as to add additional capabilities to the platform and recently introduced full omnichannel attribute-based agent matching, agent personalization and predictive analytics. Atento, a global issuer of CRM and BPO capabilities selected our CCaaS to manipulate consumer interactions for their customer, GoodRx. one more customer, AllOne fitness mandatory a communications platform that might convey scalability and reliability through the next stage of their exciting plans.

    They selected Avaya CCaaS to help enable their distinctive workforce, including in-condominium doctors, nurses, clinical staff, health counselors and speak to core agents. CPaaS quickens consumers' capability to combine new purposes with present infrastructure to liberate extra cost. here is a real domestic run for purchasers looking to innovate on the edge. The potential to cost effectively, effectively and conveniently set up new technology for communications and collaboration purposes has not ever been greater important. And Avaya OneCloud CPaaS can provide precisely that. for instance, we deployed Avaya's CPaaS across the Texas-based mostly round Rock school District.

    apart from mass notification capability, we built-in notification throughout lots of structures, together with mobile gadgets, e-mail, social media, indoor and outdoor signage and extra. Our answer unlocks cost capabilities that without problems could not were addressed in the past. moving now to Avaya spaces. We announced groundbreaking news this previous quarter in two selected areas. First is regarding incorporating AI into the platform. Working with NVIDIA, we used AI to bring capabilities comparable to historical past noise removal, image enhancement and digital counsel. These are indicative of our management in AI.

    We additionally launched spaces Calling. valued clientele now have the capability to area cloud-primarily based voice and video calls at once from their spaces browser, leveraging their Avaya or infrastructure. Leveraging present infrastructure for cloud-based mostly calling is a real disruptor and game changer for purchasers, featuring them a cloud-based mostly event, whereas also giving them the flexibleness emigrate their enterprise verbal exchange techniques to our cloud at a pace that makes sense for his or her enterprise. Momentum for areas continues to develop, and we're successful a major variety of new valued clientele and doing so at scale. One such illustration of a contemporary win became at Seine Saint Denis, host of the 2024 Olympics.

    They chosen Avaya areas as their work-from-anywhere collaboration answer for approximately 8,000 clients. After a essential assessment of more than 10 option options, they awarded the gold medal to spaces, because it's function-wealthy and present superior security, scalability and ease of use. moving to Avaya Cloud office. we're seeing nice growth in a number of areas, and we're also blissful to peer the increased pull-through of CCaaS and CPaaS resulting in offers with a larger ARPU for Avaya. The solution is now obtainable in 13 countries, and we're abruptly [Technical Issues] the variety of agents and companions authorized to sell.

    no longer simplest are they licensed, but all through the quarter, the variety of brokers selling grew via forty% from the prior quarter. while a major value proposition of Avaya Cloud office is the ability for us to mobilize and convert our UC base, over 70% of our wins had been brand new consumers. We also saw giant customer increase common, expanding our complete customer count number by 50% in Q2. relocating on to subscription. We see energy across our portfolio and proceed to transition our base of loyal valued clientele on usual application contracts to this bendy consumption model. Subscription allows for purchasers to devour our know-how, how they need, whether cloud, off cloud or a hybrid method.

    Our overseas rollout is additionally progressing neatly, and the number of partners selling subscription is expanding regularly. I can not be extra delighted with the growth. while subscription efficiency is robust throughout all segments of our enterprise, we're experiencing tremendous demand within the contact center. Subscription has additionally immediately involved into a brand new consumer acquisition engine, with just about one hundred offers coming from new logos, whereas just a year ago, it turned into 0. probably the most critical aspect of this deliberate transition of our base to subscription is the boost we're seeing in recurring earnings, which got here in at a listing 66% this quarter, whereas simply two years ago, it changed into below 60%.

    habitual profits, as you know, is enormously greater predictable and derisks us far from our past greater risky license-based mostly model. Making this transition effectively is a superb accomplishment in the utility business. deepest cloud is a key point of our subscription offering, and that i are looking to mainly name out two notable deepest cloud deals. the primary is a new five-year contract with Qatar Airways, serving shoppers in over 70 international locations in 12 diverse languages. they may be deploying our advanced digital engagement, world personnel optimization and automation and practise for the FIFA World Cup in 2022.

    The second is with Clarios, a world leader in advanced energy options. Clarios is deploying 5,000 unified communique users across 22 international locations on our private cloud platform to aid their world crew. Demand for private cloud deals remained excessive, with a very amazing pipeline coming into the 2nd half of the fiscal yr. As we continue to Excellerate our strategic initiatives and execute on our operational objectives, according to what we informed you on our ultimate salary call, we got here into the year with strong momentum. We additionally knew that the seeds we've got sown in new applied sciences and capabilities with massive increase components, would start to take grasp in FY 2021 and past, and that they have.

    briefly, based mostly our performance, i'm assured and extremely excited in regards to the future competencies for new solutions, which are opening a larger and growing TAM for Avaya. best of all, we are still in the early innings. We remain deliberate in how we construct out these new systems, and we're listening carefully to our shoppers to be certain we're developing the capabilities to superior tackle their wants, exceptionally because the allotted work environment continues to adapt. before I turn it over to Kieran, it's vital to respect and thank the total Avaya team, eight,000 potent, for his or her continued dedication and flawless execution throughout the quarter and most significantly, for their focus on delivering value to our customers. it's basically an excellent crew.

    With that, i'll hand the call over to Kieran.

    Kieran McGrath -- Chief fiscal Officer

    thanks, Jim. decent morning, everybody. As a reminder, all figures outlined on this call are as stated until otherwise indicated in constant forex. For the 2nd quarter of our fiscal 2021, profits became $738 million. This represents 12 months-on-yr increase of eight percent as suggested or seven percent in regular currency over the $682 million within the yr ago length and compares to $743 million in Q1 of fiscal 2021. year-over-yr boom is still pushed essentially by our speedy migration to the utility subscription model and an expanding contribution from the Avaya OneCloud.

    moreover, this quarter, we noticed a 12 months-to-12 months and sequential enhance from professional capabilities as definite deliverables were accelerated on the safety administration assignment during this quarter. As Jim highlighted, we continue to convey on our aggressive ARR commitments in Q2. Our OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential boom. Avaya OneCloud offerings are driving this ARR momentum, with second quarter boom carrying on with to be powered by means of subscription bookings and an increasing contribution from Avaya OneCloud public and personal.

    Contact middle was, once more, about 60% of complete OneCloud ARR. according to Avaya's core energy within the commercial enterprise section, purchasers paying improved than $1 million annually, accounted for over 60% of total ARR. As a reminder, we centered CAPS to supply investors perception into our a hit delivery of Avaya's extremely differentiated software solutions in the cloud consumption fashions that take advantage of experience for our valued clientele. This quarter, salary contribution from CAPS represented forty% of total earnings, up from 34% in Q1. For our 2nd fiscal quarter, recurring revenue accounted for two/3 of our complete income.

    meanwhile, software and functions represented 90% of total revenue. through focused investment and deliberate execution, Avaya has evidently advanced into a utility and capabilities enterprise and far from a hardware-centric mannequin. Non-GAAP gross margin became 61.eight% in the 2nd quarter compared to sixty one.1% within the 12 months in the past duration and flat sequentially. Product margins had been down modestly, while services margins superior during the quarter, reflecting the shift from perpetual licenses to subscription and public cloud choices. universal, our features margin development is according to our structural shift towards delivering our solutions in cloud consumption models attainable to shoppers via our Avaya OneCloud portfolio.

    Turning to total profitability margin and cash circulate metrics for the quarter. second quarter non-GAAP operating income was $148 million, representing a non-GAAP operating margin of 20.1%, up one hundred eighty groundwork elements year-on-year. Adjusted EBITDA changed into $177 million, representing an adjusted EBITDA margin of 24%, up 220 basis elements year-on-year. This reflects our operational efficiency even as we're making the a must have investments quintessential to scale our cloud capabilities, together with our channel companion programs and global enlargement, all bolstering our ARR momentum. Non-GAAP EPS turned into $0.74 within the 2nd quarter in comparison to $0.57 in the yr in the past period and $0.ninety sequentially. The robust 12 months-over-12 months increase in this metric is the influence of two elements: extended earnings and the advantages from the significant variety of shares repurchased in the first half of fiscal 2020. Now turning to money movement.

    We consumed $24 million in cash circulation from operations or negative three percent of total income. Our money movement become primarily impacted with the aid of two in quarter variables. the primary become the timing of hobby payments on our senior secured notes, which are paid semiannually, reflecting a $29 million quarter-over-quarter enhance in hobby funds. The 2d become our pension contribution payments that had been $26 million larger than the prior quarter. due to the passage of the American Rescue Plan Act, the company doesn't expect to make any extra contributions to our U.S. pension plans for the the rest of fiscal 2021. We ended the quarter with a money steadiness of $593 million.

    This reflects the $a hundred million debt pay down we accomplished in February, along with a good refinancing of $743 million of time period loans that prior to now matured in 2024. moreover extending the maturity to December 2027, we reduced the interest cost by 25 foundation aspects. Success of our capital allocation initiatives throughout this previous 12 months is a proof factor of the market and the trade's self belief in Avaya's execution and approach. Now turning to guidance for 3Q 2021 and full year fiscal 2021. Please note that each one yr-on-12 months income changes are expressed on a continuing currency groundwork, and all earnings amounts reflect costs as of April 30, 2021.

    For the third quarter of our fiscal 12 months 2021, we anticipate revenues of $720 million to $735 million, representing boom of one percent year-over-year at the midpoint. We expect non-GAAP working margin for the third quarter to be between about 19% and 20%, and our adjusted EBITDA to be between $a hundred and sixty million and $a hundred and seventy million or about 23% of revenue. We expect non-GAAP EPS to be between $0.66 and $0.73 for the quarter. This compares to non-GAAP EPS of $0.ninety five in the year in the past duration. Quarter-over-quarter development of EPS reflects dilutive impacts that i'll cowl in more element when discussing the complete 12 months tips. when it comes to our full yr fiscal 2021 earnings information, we are expanding our earnings suggestions to be between $2.920 billion and $2.955 billion.

    This represents boom of two percent to 3 p.c at current FX costs and represents about one percent profits growth at the midpoint as measured in steady currency. we're tightening our CAPS salary tips range via elevating the low end from 35% to 37% of the entire year profits. This now lifts our assistance latitude to 37% to 40% for the whole fiscal 12 months, representing over 50% growth yr-over-year. Turning to OneCloud ARR. We continue to peer very mighty momentum and are expanding our full 12 months suggestions. We now predict to exit the existing fiscal year between $450 million and $460 million. on the midpoint, this displays an upward revision to assistance of an increase of approximately $35 million from the prior guided aims and show over a hundred thirty% 12 months-over-12 months increase.

    We predict non-GAAP working margin to be between about 20% and 21%. moreover, we are raising the low conclusion of our adjusted EBITDA tips and tightening the latitude to $690 million to $720 million or approximately 24% of profits on the midpoint of this latitude, demonstrating Avaya's skill to convey income boom whereas holding profitability. Turning to shares brilliant suggestions and salary per share. We expect our weighted typical shares to now be between approximately 87 million and 89 million shares superb at fiscal 2021 12 months-conclusion.

    This raise in fabulous share count number essentially displays the appreciation of Avaya stock fee, resulting in dilutive affects from prior to now issued convertible notes, warrants and stock awards. because of this share count raise, we are expecting non-GAAP EPS for the fiscal yr to be between $3.02 and $three.20. at the midpoint, this reflects mid single-digit percentage year-over-yr growth. in terms of cash flow from operations for fiscal year 2021, we're preserving our information of between three p.c and four percent of full yr earnings.

    With that, i would now like to turn the call returned to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    thank you, Kieran. Let me present a couple of closing thoughts. As we've all tried to navigate this previous 12 months, the greatest we can, the realm has essentially modified, and we aren't going returned to the style we used to work. as a substitute, we are relocating ahead into a new work environment. And now more than ever, our shoppers are relying on Avaya's options and potential to support them navigate via unchartered waters.

    Our management position in communications and collaboration has certainly not been improved. Our innovation pipeline has by no means been as amazing or mighty. Our model is powerful and sustainable, and we're profiting from the disciplined execution that Avaya is regular for and for our focus on ecocnomic increase. we are neatly positioned to continue our success, and that i am assured of where we are heading and that demand will stay powerful for the foreseeable future.

    With that, we can now open for questions.

    Questions and answers:

    Operator

    [Operator Instructions] Our first query comes from the road of George Sutton with Craig-Hallum. Please proceed with your query

    George Sutton -- Craig-Hallum -- Analyst

    thanks, Mike. Congratulations on your gold medal. So i needed to simply walk through whatever thing relative to commercial enterprise demand. We take a seat on a lot of these calls and hear out SMB and mid-market. You, undoubtedly, are focusing in lots of cases on larger organisations and have a distinct potential to provide them both a personal or a public cloud choice. are you able to simply supply us a sense of the migration of those larger companies to the cloud, as a result of I feel this is what's in the back of lots of these results?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    sure. George, Jim. thanks very much. So a couple of things. #1 is, in case you take a look at our giant enterprises, undoubtedly, we have the ability to deliver the options throughout a breadth of know-how. One is obviously our subscription, which we launched in the market about six quarters ago. The demand within the funnel, in equity, has by no means been more desirable. And we're discovering that our big enterprise shoppers are trying to find sort of the same flexibility, in case you will, from a ordinary earnings and consumption-based mannequin and really relocating faraway from having this burden of getting all of those licenses, peculiarly in the new work ambiance where many of their personnel are working from domestic.

    And our philosophy has all the time been that we'll honor how our consumers basically are looking to have their solutions. So for us, whether it's a cloud, off cloud or hybrid, we're within the business to support our purchasers. And with the pandemic, it's accelerated the area of digitization, cloud, and once more, the need for our consumers to basically have a versatile consumption model. And we're going to continue to be committed to provide the options that our valued clientele opt for. So we're seeing a major boost in subscription. That being pointed out, where we saw, once more, a significant uptick, now not so a whole lot within the revenue, but in habitual profits, changed into our private cloud answer.

    We're seeing robust traction. And definitely, that's a fit-for-intention answer and or not it's addressing a major market opportunity for us as our significant enterprise valued clientele effortlessly cannot or do not wish to start appropriate right into a public cloud solution. And Avaya is truly only 1 of a few organizations that also can participate in this. you are pulling in the cloud companies won't have applicable cloud answer. And we're seeing a sizable number of our contact facilities desperate to flow --- our contact core shoppers desirous to flow to that private mode. And in case you simply take a step back, the market today is about $7 billion to $8 billion from a TAM viewpoint. if you go out three, 4 years, Gartner is projecting that, it truly is going to more than double up to $sixteen billion to $17 billion.

    So we consider we're within the best spot to continue to develop and take part during this large, big TAM increase for our customers. And, finally, is what are we doing on the general public side? and i think the public solution that we have available, which basically -- we started internally a couple of years ago, but truly, or not it's handiest been in the market for about a yr. We believe that we have a neatly-engineered answer that's in your price range for our shoppers. As I stated previous, we're in 40 countries. we will target 65 the end of the year. We continue so as to add further and further capabilities.

    and i would punctuate all that. or not it's evidenced, once more, by way of our tremendous offers. And we proceed to have over a hundred giant deals 1 / 4, giant dollars with 16 being better than $5 million. So -- and incidentally, the traction that we're getting in opposition t our competition. And we're discovering, when you get into significant contact facilities superior than 500 [Technical Issues] -- that's the place we now have a significant abilities in opposition t our competitors. and that's, again, proof facets to our features organization, proof aspect to the advantage that we bring to the market each and every and each day. So slightly lengthy-winded, but we're reasonably excited with the consequences that we've got had to date. And as we analyze our backlog and pipeline, we're very excited about the opportunity in front of us.

    George Sutton -- Craig-Hallum -- Analyst

    So if I may simply focus my follow-up on the ACO offering. And speaking to your companion, the recommendation has been a remarkable degree of latest wins versus simply migration wins. might you simply handle that?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    yes. it's proving out to the kind of the premise during which we did the connection in partnership with RingCentral. And that become the indisputable fact that should you notion about Avaya, it become an ancient legacy enterprise that was trying to compete in an international of hardware have been on the UC a part of the -- and UCaaS part of the market had shifted to cloud. And we knew we had giant opportunity, and that is the reason why we partnered with Ring to now not most effective solution -- provide an answer to our installed base, but even be able to compete and win in the market with -- definitely, with our manufacturer, our potential, our average capabilities.

    And, in fact, it be coming proper. And we're truly excited. and that i also suppose it indicates the relationship on simply how committed we are to our channel and to our companion group. they may be an extension of us. The combination of us. and that i've spoke of repeatedly that when we go to market with our companions, we win. there isn't any improved drive. And a true attribute to not most effective the partners -- the existing companions, however the new partners that we have now brought on board. And our active companions had been up through 40%, shoppers grew with the aid of 50%. So it be working precisely as we had deliberate. So we're -- again, or not it's -- we're pretty excited and excited about the possibility in front of us.

    George Sutton -- Craig-Hallum -- Analyst

    Picked up. Thanks.

    Operator

    Our subsequent query comes from the line of Raimo Lenschow with Barclays. Please proceed with your question.

    Raimo Lenschow -- Barclays -- Analyst

    Congratulations, [Indecipherable]. That was a superb quarter. just, Jim, if you think about the market and the becoming momentum which you can see there it's like, how plenty do you suppose is that the complete market is doing enhanced? because lots of your other competitors are also kind of sounding relatively bullish versus you kind of like performing some company-specifics stuff? and then a question for Kieran -- follow-on questions for Kieran. Kieran, if I look on the tips for CAPS, I imply, you're already kind of doing really smartly. Is there anything else I should be aware of in the next quarter that just could deliver that CAPS kind of melting down a bit bit once more, since you appear to be overperforming there. Thankyou.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    sure. hello, Raimo, i'll take the first one and Kieran will take the second one. yes. I suggest, as I mentioned in my feedback, there is no secret to the alternatives in entrance of us during this -- in the new world as we move further and further to cloud and a chance to movement more to utility and functions enterprise. however the real differentiation for us, I suppose, versus others, is the proven fact that we have the depth, the breadth, the competencies, the whole latitude of a portfolio. And the fact, I feel the groups are executing extraordinarily smartly round that, and we're winning on all degrees. in the past, we struggled a bit of on the lower end of the market.

    We're now taking our justifiable share, if no longer greater, on the lower conclusion of the market -- the mid-market with the release of our new CCaaS solution geared at once there with the fact of our inner most cloud options, both on the UCaaS and the CCaaS facet. The traction we're seeing with our collaboration solution, with areas, couple all that with CPaaS. and then appear, we're basically differentiating ourselves at the higher conclusion in the more complex enterprise valued clientele and people are long-lasting shoppers that we agree with will -- and we see are relocating, and we're helping them stream to the brand new world. So we're fairly excited in regards to the alternatives that we see in front of us.

    So i'll flip it over to Kieran.

    Kieran McGrath -- Chief economic Officer

    bound. Thanks, Jim. So Raimo, sure, I believe our Q2 stunned us a little on the upside on the CAPS. some of that did must do with some of our work with a few of our Alliance companions because it concerning the Social protection deal. i would say doubtless inside a point or two, us carrying on with to peer numbers like this as we exit into the 2nd half of the year as well and that is the reason what gave us consolation in taking the backside end of our range, up from 35% up to 37%.

    As we now have referred to earlier than, no longer all our Alliance companions is a ordinary per se. some of it is a little of element-in-time in terms of only a few of the relationships that we have with some of our third events. but i'd feel that we should be fairly near these numbers as we appear in Q3 and this autumn.

    Raimo Lenschow -- Barclays -- Analyst

    okay, thanks. Congrats.

    Kieran McGrath -- Chief financial Officer

    Thanks Raimo.

    Operator

    Our subsequent query comes from the road of Samik Chatterjee with JPMorgan. Please proceed together with your questions.

    Samik Chatterjee -- JPMorgan -- Analyst

    hi, thanks for taking this questions. i'm hoping you can hear me all correct. Jim, I guess, what i wanted to ask about is there is this basic impact, peculiarly as we lap variety of a virulent disease year that final year was characterised by using lots of businesses increasing means when it got here to distinctive communication channels or collaboration options. And this 12 months you are going to see basic slowdown in momentum during this space, just in terms of skill, additional license additions. And this 12 months, it must be more featured by using portfolio traction and sort of accurate wins. So I simply desired to peer if you can compare and contrast there form of what [Technical Issues] this year versus ultimate yr and sort of you are truly because on the ground? and i have a comply with-up. thank you.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    No. I hear you perfectly, and thanks. or not it's a fine question. So first, let me delivery by definitely thanking the Avaya employees. They continue to inspire us each and each day with their resiliency. and i couldn't be to any extent further pleased with the dedication that they put forth working with our clients, second to none. As you stated, there already have been many lengthy-lasting structural alterations that I see -- which are going to have an impact on the communication and collaboration house, and the work-from-anywhere, the form of the direct-to-customer commerce, the contactless experiences, so on and so forth.

    The exciting aspect about Avaya is earlier than the pandemic, i would say that these were emerging developments, nonetheless it wasn't an rising trend with inner the enterprise. We had repositioned our portfolio about three years ago so as to capitalize on what we accept as true with become an emerging style that was simply accelerated, and we're in full swing. and that i feel this is evidenced through the gigantic increase in subscription. I think or not it's evidenced through this gigantic increase in ARR. it's evidenced by our bookings were up again, 14% is a leading indicator. it's evidenced via our TCV continues to continue to be above $2 billion.

    So we're smartly poised to take abilities of the industrial opportunity. this is a new world we will unencumber through these structural changes, and we're already at the cutting edge of constructing and providing these applied sciences for our clients' digital transformation. And the degree that we proceed, and i'm truly joyful with our progress, to carry new capabilities into our solutions round AI, collaboration, cloud, so on etc, coupling with our solutions, we're -- I consider we're poised.

    And additionally, we now have a bunch, without doubt, of the largest of colossal, most complicated firms. And as that you would be able to think about, there's a pipeline and a time body by which we're working with these folks as a way to convey these options. it's no longer anything it truly is, what i could call coin operated. It takes a major volume of expert capabilities work and pipeline work. So we do see that we are neatly positioned to address something comes next on earth, so with a bit of luck getting returned to a few sensor at all times.

    Samik Chatterjee -- JPMorgan -- Analyst

    ok. And if i can simply follow-up. I need to see if i will be able to get any insights or form of some ballpark estimation of for those who're guiding to the OneCloud ARR metric for this full 12 months, how does that split up between CCaaS, CPaaS and your CAPS answer. And certainly, as you appear form of two, three years out, it does that mix exchange compared to value you have got nowadays just given the time traces, type of the distinctive trajectory of growth for these three diverse structures.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    howdy, Kieran, you want to --?

    Kieran McGrath -- Chief fiscal Officer

    sure. So, Samik, hello. sure, I suppose you are completely appropriate. So listen, to this point, we've got been powered by using the migration from subscription, which interestingly satisfactory is more and more seeing a lot of new trademarks as smartly. but what we seen this quarter was basically the beginning of an acceleration as extra of our bookings are now coming in the kind of deepest and public. it be starting to make a contribution like ranges of growth when it comes to quarter-on-quarter sequential growth prices. So right now, predominantly subscription, and it'll doubtless be that means via -- likely through the center of next yr. however as we move through that, we might expect to see a bigger and larger share coming in our public -- our public cloud and our inner most cloud contributions, most peculiarly around public and private CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    Thanks for taking my questions.

    Kieran McGrath -- Chief fiscal Officer

    Welcome

    Operator

    Our subsequent question comes from the road of Lance Vitanza with Cowen. Please proceed along with your questions.

    Lance Vitanza -- Cowen -- Analyst

    hi guys. Thanks for taking questions. Congrats on the quarter. i wished to additionally ask on the OneCloud ARR, and as distinctive from simply your normal habitual earnings, OneCloud ARR, you're talking about getting to $1 billion a couple of years, that might be roughly 1/three of the enterprise's complete revenues. So -- however, i wonder, may that number -- might that at last reach 50% of total revenues in the future? Or put an additional method, and i'm no longer hunting for guidance. however just given your consumer set, is there a natural structural ceiling on ARR that we should be aware of? and then I even have a observe-up.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. whats up, Lance, Jim. Thanks. As i mentioned, ARR, we see gigantic chance in entrance of us. I feel ARR, extra importantly, is consultant of the range of our OneCloud portfolio. And even if we go on the vertical customer section, diverse deployment fashions, I consider it definitely highlights and indicates the breadth and depth of our ordinary earnings mannequin transformation. So, I think, it's truly vital.

    Secondly, I consider what's doubtless most important about the sustainability is our pipeline of innovation and solutions is extraordinarily amazing. And these capabilities are critical to brand new industry, and relevance is without doubt extraordinarily vital. So when you think CCaaS, you feel CPaaS, you believe AI capabilities, digital, spaces, you feel of capabilities like public, private, hybrid, and also you consider concerning the ecosystem of companions that we now have everywhere, you suppose of lots of of lots of shoppers. It gifts us with a real possibility. and i consider it items us with colossal upside. So forgetting the number for a minute, is it sustainable? I think so, for sure. and that i feel or not it's evidenced via the numbers we've got delivered and the incontrovertible fact that we now have expanded our tips now three consecutive quarters.

    So, sure, I imply, we're [Technical Issues] and i think i go to ask Anthony so as to add a little color these days.

    Anthony Bartolo -- executive vice chairman And Chief Product Officer

    yes. appear, in case you just take that from a numbers viewpoint in terms of the possibility, there is a few fundamentals which have taken vicinity that, Jim, simply articulated. the primary is, sure, colossal shoppers are accelerating. You just take a glance on the CC transformation it is happening. there is really a public cloud push or a cloud push, even if it's public or deepest. And if you basically suppose concerning the contact center house by myself, there may be some 15 million seats that fit in that certain section.

    We ensue to have the six million of these selected seats. and that they've simplest just begun that transformation to the public or the inner most cloud. And that represents huge ARR that sits inside simply our six million seat base. And we consider over the arriving years that, if we combat for each of these certain seats and manipulate and transition these valued clientele to the cloud, you simply transition into a extremely tremendous ARR probability that we now have just within our personal consumer base. So, yes, we consider that there's in reality leads there.

    Lance Vitanza -- Cowen -- Analyst

    k. after which my follow-up would be just inside this OneCloud ARR channel, what do the underlying expense tendencies or most likely underlying volume developments appear to be? and i'm making an attempt to get a way for how this conversion to ARRs may doubtlessly affect the enterprise's longer-time period growth fee. absolutely, we get the proven fact that the visibility alone is price anything. but i am simply trying to feel a bit bit extra about inside that channel, does that do anything else to the longer-time period two p.c to four p.c boom expense that you've variety of stated in the past?

    Kieran McGrath -- Chief financial Officer

    certain. So Lance, here is Kieran. As we've pointed out before, why we truly want to center of attention on ARR is just in the multiplicity of different profits producing. So once we suppose about the migration, all of those migrations are basically migrations plus, correct? So, one is, they are shoring up the bottom, and we're basically seeing further add-ons from our customer as they embed some degree of cloud functionality into the subscription as well.

    naturally, in case you beginning to do the internet hosting and also you beginning to add on all of the distinct AI capabilities, we see a real opportunity for gigantic ARPU expansion in that regard. there is cost that comes together with that as well, however actually, topside profits. So long run, as we continue to move extra of the shoppers faraway from the ordinary premise-primarily based right into a hosted base, whether it is cloud, deepest or public, yes, we believe there's an opportunity to construct out and develop that profits past that single digit.

    Lance Vitanza -- Cowen -- Analyst

    Thank, definitely helpful.

    Operator

    And our subsequent question from the line of Catharine Trebnick with Colliers. Please proceed with your questions.

    Catharine Trebnick -- Colliers -- Analyst

    thank you for taking my questions. Anthony, here's for you. could you set a finer aspect on the $6 million seat probability? What category of go-to-market motions are you placing to entice these and transition this over? chiefly, i am trying to understand the giant enterprise versus maybe some thing through a grasp agent and how you are differentiating the seat size, etc.? thanks.

    Anthony Bartolo -- executive vice chairman And Chief Product Officer

    sure. howdy, Catharine, thanks for the query. yes, at first, only a correction, it's to $6 million. Its six million seats. So yes, might be you misspoke. but sure, there's 15 million-15.5 million seat chance or TAM within the contact core area. six million of these or thereabouts take a seat within our latest customer base. by means of the definition of the CC realm of the peer group, they'd just about all are seeking for into the tremendous business scale. and those giant corporations, always we serve both on direct or via our partner community and our companion ecosystems. That go-to-market model hasn't essentially changed.

    we have delivered lots of grasp agents and resellers to the portfolio as adverse -- as a characteristic of what Stephen's crew and what we've got been doing within the public cloud realm. and they're serving and beginning to take on extra of a role -- they will scale up similar to our latest retail group and ourselves would have a time to scale down. And we see -- cutting down allows for us to expand our market possibility. We see those grasp agents resellers doubtlessly selling into the better consumers. And we're seeing a few of those onesie-twosies at the moment. but we see that as they've realized the better size business that they'll go off and extend into that section.

    in case you break down in fact the action it truly is happening, in case you take a look on the land, undertake, extend and renew, as we talk about it, those six million seats symbolize valued clientele that are already landed. so that they already landed. Our -- the aggressive landscape is going out trying to be the L in the layer model. we've obtained the L with those six million seats. What we're doing with the roadmap is having them adopt new technologies, expand these technologies and then the renew cycle. And we're simply getting greater and more desirable at that all of the time. and that is the reason what I discuss after I referred to that complete opportunity just in that contact core house. Sorry for the long reply.

    Catharine Trebnick -- Colliers -- Analyst

    No, that became getting a sense. Thanks for the capture. I don't know what i was considering.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    No problem.

    Operator

    And our subsequent query comes from the road of Rod corridor with Goldman Sachs. Proceed with your question.

    Bala Reddy -- Goldman Sachs -- Analyst

    hello, this is Bala Reddy on for Rod. I have no idea in case you can talk with ACO. So CAPS income portion jumped to 40% from 34% last quarter. Now you outlined the monstrous enhance during this selected quarter is pushed by using CCaaS and client Alliance partners & Sub. but could you discuss ACO a little bit, primarily with admire to the -- your giant put in base? i do know you elevated the offering to 13 nations now. probably ACO has additionally pushed some of this cover strength? Or do you suppose the product continues to be in early tiers? Any colour could be constructive.

    Kieran McGrath -- Chief fiscal Officer

    bound. So here's Kieran. Let me delivery off after which i may ask Dennis to jump in. but clearly, ACO is a crucial aspect -- half and part of our Alliance accomplice relationship. It has been -- and this yr, it's been a huge boost for us during this metric on a year-over-year groundwork, specially when you consider that we get a deep element of it at point in time. So Dennis, might be you may deliver some color on just what we're seeing when it comes to opportunities and results?

    Dennis Kozak -- Senior vp Of international Channel

    sure, bound. Kieran, thanks. So, yes, certainly, the product continues to mature. it be been in market now for about 14 months, on the grounds that ultimate March. and each success of our leads continues to construct on truly in two dimensions. the primary dimension is basically around the platform and innovation. You hear RingCentral focus on lots of the capabilities that we deliver to the platform quarter-over-quarter.

    and then the second dimension, which is extremely important to Avaya, is as we convey the Avaya characteristic set to it. So it continues -- this ultimate quarter, we had a new unlock that brought a number of key capabilities that our current base are very interested in seeing. One accomplice has gone on listing as quoting. "or not it's the best of PBX and the best of cloud in a single kit." And that actually creates a very aggressive differentiator for us for loads of reasons, now not only for migrating our personal base, however also for attracting new emblems which are the use of an latest premise answer from one in every of our competitors.

    Bala Reddy -- Goldman Sachs -- Analyst

    decent. along the equal line, contact up a little bit on the private cloud momentum, notably last two quarters, or not it's been especially mighty. You mentioned some colossal deals, but additionally some capabilities and maybe characteristic units are differentiated versus competitors. may you expand on this a little bit?

    Anthony Bartolo -- executive vp And Chief Product Officer

    certain. or not it's Anthony here. So initially, I feel you're seeing -- neatly, we know we're seeing the popularity of a non-public cloud solution because we in reality redefined or advanced deepest cloud. So tremendous agencies desire the flexibility of the general public cloud, but not the kind of what's being delivered by means of a personal avid gamers. So we provide them the advantage of getting the agility and suppleness of a public cloud deployment, but the flexibility of customizations on that public cloud as well because the skill for them to be able to innovate on the aspect.

    We focus on how whatever is deployed, no matter if it be public or deepest, and many others. but what we've got laid on with our CPaaS options that definitely makes it possible for us to extend and innovate on the part that customer can do their improvements with low-code, no-code capabilities that enable them to tweak the options in order that no longer only it solves their specific difficulty, however they're invested in the outcome, as a result of they helped clear up that selected problem. no one is aware the issues they face materially stronger than the client themselves.

    And we provide them the tools to do this without the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of software. so that flexibility, the inner most cloud enables, it receives -- they permit all the scalability and capability of it, and it permits them to free up the innovation in the business. and that's why we're seeing a true takeoff within the inner most cloud. And the reason why gigantic companies are capable of do this is, as a result of they've obtained loads of capabilities inside the company.

    Bala Reddy -- Goldman Sachs -- Analyst

    k. Thanks Anthony.

    Operator

    And our subsequent question comes from the line of Meta Marshall with Morgan Stanley. Please state your question.

    Karan Juvekar -- Morgan Stanley -- Analyst

    hi. here is Karan Juvekar on for Meta. I wager, simply at a better level, are you seeing client conversations shift to extra everlasting solutions or deploying more permanent solutions versus maybe earlier within the pandemic conversations were round transient setups to outfit make money working from home? and i bet, if you're considering that, is that impacting TCO and perhaps the type of deal [Technical Issues] or hybrid versus cloud most effective? thanks.

    Anthony Bartolo -- government vice chairman And Chief Product Officer

    sure. it be a good question. thanks. I believe that we're seeing two different flavors that have come from the pandemic. first of all, we're seeing folks that are adopting solutions now from a multiyear contract the place they all started right through and then they may be trying to work out in the event that they may resource and fit a necessity. I examine work at home, as an example. As I begun to work from home, i thought probably here is going to be a 12-month element, maybe it changed into within the 18 months. Now we're seeing these same valued clientele enter into authentic multiyear agreements assisting that deployment methodology.

    moreover, the 2nd motion is groups that have determined that, seem, here is with us to reside, correct? here's the new manner to move to work. And with that, they're looking at techniques for us to install alternatives that are, once more, along the distinctive deployment lines, whether this is pure public cloud or anything else in between from a hybrid point of view. So we're seeing those two flavors principally. and that i believe both of them lend itself to the incontrovertible fact that we now have considered a everlasting shift in the means that organizations are going to go to work.

    Karan Juvekar -- Morgan Stanley -- Analyst

    extremely good. Thanks, that is very constructive.

    Operator

    Our subsequent query comes from the line of Asiya service provider with Citi. Please proceed along with your questions.

    Asiya merchant -- Citi -- Analyst

    exquisite. thank you for the probability and top notch quarter. I simply had a quick query. loads of them had been already answered, however I believe Kieran prior on mentioned some skilled functions that assist to provide some superior-than-anticipated results for the 2nd quarter. if you may variety of peel that out. And because it relates to your information for the year, how much of it really is baked in from an uptick in knowledgeable features? and will we expect an identical run rate within the returned half? Or was this only a onetime for this certain quarter?

    Kieran McGrath -- Chief economic Officer

    hi, Asiya. So it's exactly what I supposed in my phrases that it turned into accelerated. So we noticed some deliverables on the SSA contract truly being pulled forward, likely to the tune of someplace around $7 million or $eight million that turned into coming out of the 2d year into this quarter. As you recognize, we have been macro concentrated and micro concentrated on delivering here the SSA deal. So everything we are able to -- based mostly upon the customer's request now, they are getting americans lower back in the workplace to truly accelerate alongside. So we had expected there became going to be some fairly big deliverables. that is even greater than we anticipated, and some of that came out of the 2d half of the year.

    Asiya service provider -- Citi -- Analyst

    k. after which just given -- I consider you alluded to channel funding companions -- channel associate investments that are sort of riding your EBITDA margin to around 24%. How may still we believe about these investments going forward? is this a yr the place we lap some of these investments? and then as you appear ahead, you should birth to see the fruit of these investments? Or is there extra to believe, chiefly when you consider that -- CCaaS ambiance is fairly aggressive, pretty fragmented, and there is lots of partnerships and alliances occurring all the time. thank you.

    Kieran McGrath -- Chief fiscal Officer

    sure. So let me beginning, and then might be Stephen will leap in. just from our standpoint, naturally, for the second half of the year, we had mentioned -- after we gave our information at the beginning that we have been going to invest to aspect again in the business this year. and you'll see that we have been capable of do that. And, in reality, we're in fact doing a bit bit more desirable than what we in the beginning idea. you are right, it is a stunning competitive market, and we are able to start to peer some scaling of a good deal of this as we birth to bring extra of our public and personal cloud as we move through time. i'm now not ready to provide 2022 assistance yet. but I do consider we are going to beginning to get some scaling advantages as we move through time. Stephen, would you need it or Jim?

    Stephen Spears -- Chief revenue Officer

    yes, absolutely. Asiya, look, I feel or not it's basically -- we mentioned past in Jim's opening feedback that we have extended the variety of promoting partners via 40%, and which will proceed. What's also crucial is that the mix of associate and the way that they method the market is altering, right? extra accomplice are available to carry price-introduced features, while microservices can they lay on proper of our platform. in order we see this shift to a true multi-cloud hybrid method, these partners are paying an increasing role in assisting convey these key cost messages to the client.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    hey. here is Jim. I bet, sort of, seem, we now have -- we have now been -- we now have a very competitive company mannequin here and we've been -- 60% to 70% of our revenues are pushed in the course of the channel. So we recognize how to operate in the channel constitution, and we comprehend how to operate it to pressure profitability for the company. As Kieran spoke of, we're correct on target with our suggestions for EBITDA. We [Technical Issues] did returned into the business, as he referred to, one aspect. we've a superb relationship. And as Kieran mentioned, we trust we'll scale that as we go into the quarters forward.

    So we're very confident about our position and our ability to remain profitable throughout the transition. So there is just not an issue. and i feel again to your earlier element, we've also, as we brought up, there become somewhat of an acceleration in PS into the quarter. however the reality is we raised our overall advice for the yr. So we feel, as I said, primarily based upon the backlog, primarily based upon the bookings increase, based mostly upon the new technology we will convey to the market and the strong execution from our world groups, we suppose pretty good about what the 2nd half of the 12 months brings to the company.

    Operator

    Our remaining query comes from the line of Hamed Khorsand with BWS fiscal. Please proceed along with your query.

    Hamed Khorsand -- BWS financial -- Analyst

    good morning. I simply wanted to understand that your latest customers, when they're speakme to you about relocating to the cloud, are they initiating that dialog? I suggest you are facing aggressive pressures there? Or is your earnings force or channel partners initiating that dialog?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    thank you for the query. appear, we completely are going to our clients with a cloud-first message and mentality. And ultimately even though, we're allowing that consumer to dictate what the remaining solutioning seems like. this is the advantage of being able to installation across dissimilar distinct technologies. or not it's actually the differentiator that Avaya brings to the market that our competitors do.

    Hamed Khorsand -- BWS monetary -- Analyst

    k. thank you.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    certain.

    Operator

    And with that, this concludes our question-and-reply session. And now i need to show the call lower back over to Mr. Michael McCarthy for closing remarks.

    Michael W. McCarthy -- vp Investor family members

    Thanks, Devin, and thanks, everyone, for joining us this morning. we'll seem to be forward to catching up with you over the days and weeks ahead. and you can predict us to file the June quarter outcomes in early August. we will seem ahead to speaking with you. Have a superb afternoon and reside protected.

    Operator

    [Operator Closing Remarks]

    period: sixty three minutes

    name participants:

    Michael W. McCarthy -- vice president Investor members of the family

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    Kieran McGrath -- Chief economic Officer

    Anthony Bartolo -- govt vp And Chief Product Officer

    Dennis Kozak -- Senior vice chairman Of global Channel

    Stephen Spears -- Chief earnings Officer

    George Sutton -- Craig-Hallum -- Analyst

    Raimo Lenschow -- Barclays -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Lance Vitanza -- Cowen -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Bala Reddy -- Goldman Sachs -- Analyst

    Karan Juvekar -- Morgan Stanley -- Analyst

    Asiya merchant -- Citi -- Analyst

    Hamed Khorsand -- BWS monetary -- Analyst

    extra AVYA analysis

    All revenue name transcripts

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