Avaya 78200X : Avaya IP Office Platform Configuration and Maintenance Exam

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Exam Number : 78200X
Exam Name : Avaya IP Office Platform Configuration and Maintenance
Vendor Name : Avaya
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78200X test Format | 78200X Course Contents | 78200X Course Outline | 78200X test Syllabus | 78200X test Objectives


Exam Description : Avaya IP Officeô Platform Configuration and Maintenance Exam
Exam : 78200X
Questions : 67
Time : 90 minutes
Passing Score : 70%

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Architecture

Determine IP Office Platform versions and options.
Determine IP Office applications and specifications.
Given a customer scenario, determine the appropriate system requirements.
Given a specified customer requirement, determine the appropriate customized solution.

Implementation

Install the IP500 V2.
Install the IP Office Server Edition.
License the IP Office Platform.

Configuration

Use management user interfaces to configure IP Office Platform.
Configure the IP Office applications: Voicemail Pro and one-Xģ Portal.
Configure the security settings.
Implement a customized IP Office solution.
Maintenance

Execute a test plan using the appropriate tools.
Given a troubleshooting scenario, diagnose and address the issue.
Perform upgrade procedures and verify the upgrade status



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Avaya Office answers

Avaya Holdings Corp (AVYA) Q2 2021 earnings name Transcript | 78200X test Questions and Latest Questions

a close up of a logo: Avaya Holdings Corp (AVYA) Q2 2021 Earnings Call Transcript © supplied via The Motley idiot Avaya Holdings Corp (AVYA) Q2 2021 earnings name Transcript

Avaya Holdings Corp (NYSE: AVYA)

CONSTELLATION brands, INC.

Q2 2021 salary call

may additionally 6, 2021, 8:30 a.m. ET

Contents:
  • organized Remarks
  • Questions and answers
  • call contributors
  • organized Remarks:

    Operator

    Greetings, and welcome to Avaya's Fiscal 2021 2d quarter Investor call. [Operator Instructions]

    i might now want to flip the convention over to your host, Mr. Michael McCarthy, vice president of Investor family members. thank you. You may begin.

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    this text is a transcript of this convention call produced for The Motley fool. while we try for our silly most reliable, there may well be errors, omissions, or inaccuracies during this transcript. as with any our articles, The Motley fool does not anticipate any responsibility to your use of this content material, and we strongly encourage you to do your own research, including taking note of the call yourself and reading the company's SEC filings. Please see our phrases and conditions for further details, including our necessary Capitalized Disclaimers of legal responsibility.

    The Motley idiot has no position in any of the stocks mentioned. The Motley idiot has a disclosure coverage.

    Michael W. McCarthy -- vp Investor relations

    thanks. Welcome to Avaya's fiscal 2021 2nd quarter name. Jim Chirico, our President and CEO; and Kieran McGrath, our government vp and CFO, will lead this morning's name and share with you some organized remarks before taking your questions. joining them this morning should be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief income Officer; and Dennis Kozak, Senior vp of global Channel. according to social distancing mandates, every of us on this morning's call are assembled from our far off places.

    The earnings release and investor slides, which now encompass highlights of our ESG initiatives and efficiency referenced on this morning's call are attainable on the Investor web page of our site as neatly because the 8-ok filed today with the SEC. This should aid on your knowing revised fiscal results. All economic metrics referenced on this call are non-GAAP, except for salary. we have protected a reconciliation of such non-GAAP metric measures to GAAP in the salary unencumber and investor slides. We may make ahead-looking statements that are in keeping with latest expectations, forecasts and assumptions, which remain discipline to risks and uncertainties that might trigger real effects to differ materially.

    In specific, the international economic system continues to be impacted by means of COVID-19 and the extent of its persisted affect on our business will depend upon a couple of elements that consist of, but may additionally now not be restricted to, severity and duration as well as actions taken or not taken via governments, groups and consumers in keeping with the pandemic, all of which proceed to adapt and continue to be uncertain at the present. assistance about hazards and uncertainties could be present in our most fresh filings with the SEC, together with our kind 10-okay and subsequent form 10-Q stories. it be Avaya's policy now not to reiterate counsel, and we undertake no obligations to replace or revise ahead-looking statements in the adventure statistics or cases change, except in any other case required via legislations.

    i may now turn the name over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Thanks, Mike. respectable morning, all and sundry, and thanks for joining the call nowadays. i'm blissful to share that Avaya has delivered a standout Q2, executing well across numerous dimensions of our company, and that i could not be prouder of what our global team accomplished via posting profits and EBITDA effects that were above guidance and by accelerating our ARR boom extra all of a sudden than we had expected. in keeping with our approach, this growth comes as an immediate outcomes of the surge of extra investments we have made in our go-to-market and R&D.

    These investments have broadened our spectrum of cloud capabilities all through our Avaya OneCloud platform of CCaaS, UCaaS and CPaaS options. It is apparent that our enterprise has passed through a structural trade. And as you seem at the assemble of our revenues, we now have viewed a significant shift over the remaining four quarters. in fact, our enterprise continues to outperform our expectations, which is a testomony to the power of our brand, digital capabilities, roadmap and our capacity to address the diversity and breadth of requirements that come with servicing international, big scale, complex enterprise shoppers. if you put this in context, the leading factor, as I have previously cited, Avaya is now a cloud-first business.

    today, we're operating in a very new enterprise ambiance, and purchasers are more and more turning to Avaya as a trusted and proven accomplice as a result of our differentiation, superior consumer event, skill to accelerate business transformation and to power their success during this new highly distributed world. latest market dynamics have accelerated digital transformation efforts, and consequently, we're attractive at vastly greater in-depth and strategic conversations with business customers, which is driving increase in greater and longer-term contract commitments. more importantly, our effects characterize the significant work undertaken and the strategic investments we now have been making over the last a number of years to reshape our portfolio to be a pacesetter in commercial enterprise communications and collaboration options. Now, i could run via some key performance highlights that underscore we now have the right approach and are on the correct tune for persevered success. We see persevered momentum in a couple of areas as we execute the three-pillar strategy we communicated over a yr ago. First, to movement to a routine earnings enterprise mannequin pushed by cloud and subscription. 2d, to grow our usual company, and we have a prosperous pipeline within our portfolio to maintain that efficiency.

    and finally, to do this, whereas maintaining our profitable enterprise mannequin, which is much more crucial in these instances and helps our transition. starting with ARR, this is the place we're concentrated, and it be the clearest measure of our success as we execute on our strategy. ARR grew to $344 million in Q2, up 31% sequentially and up practically 400% from a yr in the past, reflecting the velocity at which we are seeing the structural trade in our business. Our large business phase, which we define as contracts with a TCV of greater than $1 million, turned into the leading driver of our ARR boom, pushed largely via contact core. large deals represented over 60% of total ARR.

    overall, our ARR efficiency is exceeding my highest expectations. CAPS is maintaining its increase trajectory, now representing 40% of salary. it truly is a 17 element raise 12 months-over-year. CAPS is not handiest a vital indicator of our average transition to a new revenue profile, however it is a good looking indicator [Technical Issues] our new items and options. As I examine forward symptoms of earnings, normal bookings remained strong, up 14% yr-over-year. TCV is at $2.1 billion, demonstrating a continued powerful backlog of enterprise. one other indicator of big business traction is the number of significant deals we signed in Q2.

    This represented the fourth quarter in a row in which we signed greater than one hundred deals with a TCV of over $1 million. sixteen of these offers have been better than $5 million and seven were more desirable than $10 million, with one deal over $25 million. On the aggressive entrance, we displaced a major variety of competitors for the third consecutive quarter where we signed approximately 1,500 new emblems. On the profitability entrance, adjusted EBITDA got here in at $177 million or 24% of revenue, which is up 220 basis aspects year-over-year. The playbook for our trade is not a secret. The key is, for this reason, the way you execute.

    Our crew is doing an outstanding job. And or not it's the aggregate of those results and our visibility into the 2nd half of FY 2021 that offers us the self assurance to again elevate our assistance for earnings, ARR, CAPS and EBITDA for the fiscal 12 months. Kieran will deliver further detail presently. we now have had many awesome accomplishments over the remaining quarter, too many to go through on this call. So i'll simply contact on just a few that display how our investments are accelerating innovation, bettering our competitiveness and delivering value to our clients. First, I could not be any longer completely happy with the progress we have made as we continue to extend our contact center options.

    As a measure of our growth in Q2, CCaaS, C count was up drastically from the prior quarter, and the pipeline of alternatives continues to develop. CCaaS is now attainable in almost forty nations. We continue so as to add extra capabilities to the platform and these days introduced full omnichannel attribute-based mostly agent matching, agent personalization and predictive analytics. Atento, a global provider of CRM and BPO capabilities selected our CCaaS to control customer interactions for his or her consumer, GoodRx. a further client, AllOne fitness obligatory a communications platform that might bring scalability and reliability in the course of the subsequent stage of their pleasing plans.

    They chose Avaya CCaaS to aid permit their distinctive workforce, including in-condominium docs, nurses, clinical team of workers, health counselors and speak to core agents. CPaaS hurries up consumers' potential to combine new functions with present infrastructure to unlock additional price. here is a true home run for purchasers seeking to innovate at the facet. The potential to cost quite simply, effortlessly and readily installation new know-how for communications and collaboration purposes has by no means been greater crucial. And Avaya OneCloud CPaaS delivers exactly that. for instance, we deployed Avaya's CPaaS across the Texas-based mostly circular Rock school District.

    in addition to mass notification capacity, we integrated notification across a whole lot of systems, including cellular instruments, email, social media, indoor and outdoor signage and more. Our answer unlocks price expertise that with ease couldn't were addressed during the past. shifting now to Avaya spaces. We introduced groundbreaking news this previous quarter in two specific areas. First is involving incorporating AI into the platform. Working with NVIDIA, we used AI to carry capabilities comparable to background noise elimination, graphic enhancement and virtual counsel. These are indicative of our management in AI.

    We additionally launched spaces Calling. purchasers now have the ability to location cloud-based voice and video calls at once from their areas browser, leveraging their Avaya or infrastructure. Leveraging latest infrastructure for cloud-primarily based calling is a real disruptor and video game changer for purchasers, presenting them a cloud-based mostly experience, whereas additionally giving them the flexibility emigrate their business verbal exchange programs to our cloud at a tempo that makes sense for his or her business. Momentum for areas continues to grow, and we're winning a significant variety of new customers and doing so at scale. One such illustration of a accurate win was at Seine Saint Denis, host of the 2024 Olympics.

    They chosen Avaya areas as their work-from-anyplace collaboration answer for about eight,000 users. After a crucial evaluation of greater than 10 choice options, they awarded the gold medal to spaces, since it's feature-prosperous and present superior protection, scalability and ease of use. moving to Avaya Cloud workplace. we're seeing superb increase in a few areas, and we're additionally completely happy to see the increased pull-through of CCaaS and CPaaS resulting in offers with a larger ARPU for Avaya. The solution is now available in 13 countries, and we're all of a sudden [Technical Issues] the number of agents and companions approved to promote.

    no longer simplest are they authorized, however throughout the quarter, the variety of agents selling grew by using forty% from the prior quarter. while a major value proposition of Avaya Cloud workplace is the means for us to mobilize and convert our UC base, over 70% of our wins had been fresh clients. We also noticed significant consumer boom universal, expanding our complete consumer count with the aid of 50% in Q2. relocating on to subscription. We see energy across our portfolio and proceed to transition our base of loyal purchasers on normal utility contracts to this flexible consumption mannequin. Subscription permits purchasers to eat our expertise, how they desire, no matter if cloud, off cloud or a hybrid method.

    Our overseas rollout is also progressing well, and the number of partners promoting subscription is expanding regularly. I can not be more delighted with the progress. while subscription efficiency is strong throughout all segments of our company, we're experiencing tremendous demand within the contact core. Subscription has additionally straight away involved into a new client acquisition engine, with well-nigh 100 deals coming from new logos, whereas just a 12 months in the past, it changed into 0. probably the most crucial point of this deliberate transition of our base to subscription is the raise we are seeing in ordinary earnings, which got here in at a list 66% this quarter, whereas just two years ago, it changed into below 60%.

    ordinary revenue, as you know, is greatly greater predictable and derisks us far from our previous extra volatile license-based model. Making this transition effectively is an excellent accomplishment within the utility industry. deepest cloud is a key aspect of our subscription providing, and i are looking to certainly call out two first-rate deepest cloud offers. the primary is a brand new 5-12 months contract with Qatar Airways, serving purchasers in over 70 nations in 12 distinctive languages. they're deploying our advanced digital engagement, global group of workers optimization and automation and training for the FIFA World Cup in 2022.

    The 2nd is with Clarios, a world leader in superior energy options. Clarios is deploying 5,000 unified communique clients across 22 nations on our inner most cloud platform to assist their international crew. Demand for private cloud deals remained high, with a very effective pipeline coming into the 2d half of the fiscal year. As we continue to strengthen our strategic initiatives and execute on our operational objectives, according to what we informed you on our ultimate salary call, we got here into the yr with mighty momentum. We also knew that the seeds we now have sown in new applied sciences and capabilities with massive increase factors, would start to take hang in FY 2021 and past, and that they have.

    in brief, based mostly our performance, i am confident and very excited in regards to the future talents for brand new solutions, that are opening a bigger and starting to be TAM for Avaya. best of all, we are nonetheless within the early innings. We continue to be deliberate in how we construct out these new systems, and we are listening intently to our shoppers to be certain we're setting up the capabilities to top of the line tackle their wants, principally because the distributed work atmosphere continues to evolve. earlier than I flip it over to Kieran, or not it's vital to recognize and thank the total Avaya team, eight,000 powerful, for his or her endured dedication and flawless execution all over the quarter and most significantly, for his or her center of attention on supplying price to our shoppers. it is basically a very good crew.

    With that, i may hand the call over to Kieran.

    Kieran McGrath -- Chief monetary Officer

    thank you, Jim. respectable morning, every person. As a reminder, all figures mentioned on this name are as said until in any other case indicated in steady foreign money. For the 2nd quarter of our fiscal 2021, revenue became $738 million. This represents 12 months-on-yr boom of eight percent as stated or seven percent in regular currency over the $682 million within the 12 months in the past period and compares to $743 million in Q1 of fiscal 2021. 12 months-over-year boom continues to be pushed essentially through our fast migration to the software subscription model and an expanding contribution from the Avaya OneCloud.

    additionally, this quarter, we noticed a year-to-yr and sequential boost from professional services as definite deliverables were accelerated on the security administration task during this quarter. As Jim highlighted, we proceed to bring on our aggressive ARR commitments in Q2. Our OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential growth. Avaya OneCloud offerings are using this ARR momentum, with 2nd quarter growth continuing to be powered by subscription bookings and an increasing contribution from Avaya OneCloud public and private.

    Contact middle become, once more, about 60% of total OneCloud ARR. in keeping with Avaya's core power within the enterprise segment, consumers paying more advantageous than $1 million yearly, accounted for over 60% of total ARR. As a reminder, we based CAPS to provide traders perception into our a success beginning of Avaya's tremendously differentiated utility options within the cloud consumption models that make the most experience for our shoppers. This quarter, profits contribution from CAPS represented 40% of complete income, up from 34% in Q1. For our second fiscal quarter, routine salary accounted for 2/3 of our total salary.

    in the meantime, application and capabilities represented 90% of complete income. through concentrated funding and deliberate execution, Avaya has naturally advanced right into a software and features business and far from a hardware-centric mannequin. Non-GAAP gross margin was sixty one.8% within the 2nd quarter in comparison to 61.1% in the yr ago duration and flat sequentially. Product margins had been down modestly, while functions margins better all the way through the quarter, reflecting the shift from perpetual licenses to subscription and public cloud choices. general, our capabilities margin improvement is according to our structural shift towards supplying our options in cloud consumption models obtainable to shoppers via our Avaya OneCloud portfolio.

    Turning to complete profitability margin and cash circulate metrics for the quarter. second quarter non-GAAP operating revenue was $148 million, representing a non-GAAP working margin of 20.1%, up one hundred eighty foundation elements 12 months-on-yr. Adjusted EBITDA changed into $177 million, representing an adjusted EBITDA margin of 24%, up 220 foundation points 12 months-on-yr. This displays our operational effectivity whilst we are making the a must have investments vital to scale our cloud capabilities, together with our channel accomplice programs and international growth, all bolstering our ARR momentum. Non-GAAP EPS changed into $0.74 in the second quarter compared to $0.fifty seven within the 12 months in the past length and $0.90 sequentially. The amazing year-over-year boom in this metric is the result of two elements: extended earnings and the merits from the large number of shares repurchased in the first half of fiscal 2020. Now turning to money move.

    We consumed $24 million in cash circulation from operations or bad three percent of complete earnings. Our money movement was basically impacted by way of two in quarter variables. the first become the timing of hobby funds on our senior secured notes, which can be paid semiannually, reflecting a $29 million quarter-over-quarter increase in hobby funds. The 2d was our pension contribution payments that have been $26 million greater than the prior quarter. because of the passage of the American Rescue Plan Act, the business does not are expecting to make any extra contributions to our U.S. pension plans for the remainder of fiscal 2021. We ended the quarter with a money steadiness of $593 million.

    This displays the $100 million debt pay down we accomplished in February, together with a favorable refinancing of $743 million of time period loans that previously matured in 2024. moreover extending the maturity to December 2027, we reduced the pastime rate by using 25 foundation points. Success of our capital allocation initiatives throughout this previous year is a proof element of the market and the industry's self belief in Avaya's execution and approach. Now turning to suggestions for 3Q 2021 and whole year fiscal 2021. Please notice that every one yr-on-yr profits changes are expressed on a relentless currency groundwork, and all revenue quantities reflect quotes as of April 30, 2021.

    For the third quarter of our fiscal 12 months 2021, we assume revenues of $720 million to $735 million, representing boom of 1 percent year-over-year at the midpoint. We are expecting non-GAAP operating margin for the third quarter to be between about 19% and 20%, and our adjusted EBITDA to be between $one hundred sixty million and $one hundred seventy million or about 23% of profits. We expect non-GAAP EPS to be between $0.sixty six and $0.73 for the quarter. This compares to non-GAAP EPS of $0.ninety five within the 12 months ago length. Quarter-over-quarter progression of EPS displays dilutive influences that i will cowl in additional aspect when discussing the whole yr assistance. in terms of our full yr fiscal 2021 earnings suggestions, we are increasing our profits tips to be between $2.920 billion and $2.955 billion.

    This represents increase of two % to 3 percent at existing FX costs and represents approximately one percent salary boom on the midpoint as measured in regular forex. we're tightening our CAPS profits advice latitude by means of elevating the low end from 35% to 37% of the full 12 months earnings. This now lifts our information range to 37% to 40% for the whole fiscal yr, representing over 50% growth year-over-yr. Turning to OneCloud ARR. We continue to look very strong momentum and are expanding our full year suggestions. We now are expecting to exit the existing fiscal yr between $450 million and $460 million. at the midpoint, this reflects an upward revision to assistance of an increase of approximately $35 million from the prior guided aims and show over 130% yr-over-year increase.

    We predict non-GAAP working margin to be between approximately 20% and 21%. additionally, we are elevating the low conclusion of our adjusted EBITDA assistance and tightening the range to $690 million to $720 million or approximately 24% of profits at the midpoint of this latitude, demonstrating Avaya's potential to deliver salary growth whereas keeping profitability. Turning to shares spectacular information and revenue per share. We are expecting our weighted average shares to now be between about 87 million and 89 million shares marvelous at fiscal 2021 year-conclusion.

    This enhance in fabulous share count number basically reflects the appreciation of Avaya inventory cost, leading to dilutive influences from previously issued convertible notes, warrants and stock awards. because of this share count enhance, we are expecting non-GAAP EPS for the fiscal yr to be between $three.02 and $three.20. on the midpoint, this reflects mid single-digit percent yr-over-12 months boom. when it comes to money flow from operations for fiscal year 2021, we are holding our information of between three % and 4 % of full 12 months revenue.

    With that, i'd now like to flip the name back to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    thank you, Kieran. Let me present a few closing options. As now we have all tried to navigate this past yr, the most suitable we can, the area has basically modified, and we usually are not going back to the style we used to work. instead, we are relocating forward into a new work atmosphere. And now greater than ever, our customers are relying on Avaya's solutions and advantage to help them navigate via unchartered waters.

    Our leadership position in communications and collaboration has under no circumstances been superior. Our innovation pipeline has on no account been as powerful or potent. Our model is powerful and sustainable, and we're making the most of the disciplined execution that Avaya is time-honored for and for our center of attention on ecocnomic boom. we're smartly located to proceed our success, and that i am assured of the place we are heading and that demand will stay strong for the foreseeable future.

    With that, we can now open for questions.

    Questions and answers:

    Operator

    [Operator Instructions] Our first question comes from the line of George Sutton with Craig-Hallum. Please proceed along with your query

    George Sutton -- Craig-Hallum -- Analyst

    thank you, Mike. Congratulations on your gold medal. So i wanted to simply stroll through something relative to business demand. We take a seat on loads of these calls and hear out SMB and mid-market. You, absolutely, are focusing in lots of circumstances on larger agencies and have a different means to supply them both a non-public or a public cloud option. are you able to simply deliver us a way of the migration of these better organisations to the cloud, as a result of I feel that's what's at the back of lots of these consequences?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    yes. George, Jim. thanks very a good deal. So a few issues. no 1 is, if you take a look at our colossal organizations, without doubt, we've the capability to deliver the options throughout a breadth of know-how. One is obviously our subscription, which we launched in the market about six quarters ago. The demand in the funnel, in equity, has under no circumstances been stronger. And we're finding that our significant enterprise customers are seeking form of the same flexibility, in case you will, from a ordinary salary and consumption-primarily based model and in reality moving away from having this burden of getting all of these licenses, peculiarly in the new work ambiance where many of their personnel are working from domestic.

    And our philosophy has always been that we will honor how our purchasers really want to have their options. So for us, whether it be a cloud, off cloud or hybrid, we're within the company to guide our shoppers. And with the pandemic, it be accelerated the area of digitization, cloud, and again, the want for our consumers to in reality have a versatile consumption mannequin. And we're going to remain dedicated to provide the solutions that our consumers choose. So we're seeing an incredible increase in subscription. That being pointed out, the place we saw, once again, a significant uptick, now not so a good deal within the income, but in recurring earnings, was our private cloud answer.

    We're seeing strong traction. And truly, this is a healthy-for-aim solution and it's addressing an incredible market opportunity for us as our massive business customers with ease cannot or do not want to jump right right into a public cloud solution. And Avaya is in fact only one of a number of organizations that may take part during this. you're pulling in the cloud corporations won't have acceptable cloud solution. And we're seeing a large variety of our contact facilities eager to stream --- our contact middle valued clientele eager to movement to that private mode. And if you just take a step again, the market these days is ready $7 billion to $8 billion from a TAM viewpoint. in case you exit three, 4 years, Gartner is projecting that, it truly is going to greater than double up to $16 billion to $17 billion.

    So we accept as true with we are in the perfect spot to proceed to develop and participate during this large, huge TAM increase for our purchasers. And, finally, is what are we doing on the general public aspect? and that i feel the general public solution that we now have obtainable, which in reality -- we started internally a couple of years in the past, however in reality, or not it's best been in the market for a few year. We accept as true with that we've a smartly-engineered solution this is inexpensive for our customers. As I observed prior, we're in forty countries. we will goal 65 the end of the yr. We proceed so as to add more and more capabilities.

    and i would punctuate all that. it be evidenced, once more, through our colossal offers. And we proceed to have over one hundred colossal deals 1 / 4, enormous greenbacks with sixteen being more desirable than $5 million. So -- and incidentally, the traction that we're getting against our competitors. And we're finding, if you get into huge contact facilities enhanced than 500 [Technical Issues] -- it truly is the place we've a big abilities towards our competitors. and that's the reason, once again, proof elements to our capabilities organization, proof aspect to the expertise that we bring to the market every and every day. So slightly long-winded, however we're quite excited with the consequences that we have now needed to date. And as we examine our backlog and pipeline, we're very excited in regards to the probability in entrance of us.

    George Sutton -- Craig-Hallum -- Analyst

    So if I might simply center of attention my follow-up on the ACO offering. And speaking to your accomplice, the recommendation has been a unbelievable stage of new wins versus simply migration wins. might you simply tackle that?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. it be proving out to the variety of the premise wherein we did the connection in partnership with RingCentral. And that became the proven fact that in the event you thought about Avaya, it was an historical legacy company that became attempting to compete in an international of hardware have been on the UC part of the -- and UCaaS a part of the market had shifted to cloud. And we knew we had significant chance, and that's why we partnered with Ring to not simplest answer -- provide an answer to our installed base, however even be able to compete and win out there with -- in reality, with our manufacturer, our knowledge, our ordinary capabilities.

    And, actually, it be coming actual. And we're in fact excited. and that i additionally feel it suggests the relationship on just how committed we're to our channel and to our accomplice neighborhood. they're an extension of us. The aggregate of us. and i've noted time and again that once we go to market with our companions, we win. there isn't a more desirable drive. And a real attribute to now not most effective the companions -- the current partners, however the new companions that we have brought on board. And our energetic partners were up by means of forty%, clients grew by means of 50%. So or not it's working exactly as we had deliberate. So we're -- once more, it's -- we're pretty excited and excited about the chance in entrance of us.

    George Sutton -- Craig-Hallum -- Analyst

    Picked up. Thanks.

    Operator

    Our subsequent question comes from the line of Raimo Lenschow with Barclays. Please proceed together with your query.

    Raimo Lenschow -- Barclays -- Analyst

    Congratulations, [Indecipherable]. That become an excellent quarter. simply, Jim, in case you feel about the market and the becoming momentum you could see there or not it's like, how an awful lot do you feel is that the entire market is doing improved? as a result of lots of your different opponents are additionally form of sounding pretty bullish versus you form of like doing a little business-specifics stuff? after which a question for Kieran -- comply with-on questions for Kieran. Kieran, if I look at the assistance for CAPS, I mean, you're already kind of doing in reality smartly. Is there anything I should still be aware about in the subsequent quarter that simply may carry that CAPS variety of melting down a little bit once again, since you seem to be overperforming there. Thankyou.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. hello, Raimo, i could take the first one and Kieran will take the second one. yes. I mean, as I observed in my feedback, there is no secret to the opportunities in entrance of us during this -- in the new world as we movement more and more to cloud and an opportunity to circulate more to software and functions business. but the true differentiation for us, I suppose, versus others, is the fact that we now have the depth, the breadth, the advantage, the whole range of a portfolio. And the truth, I believe the groups are executing extremely smartly around that, and we're successful on all stages. during the past, we struggled slightly on the decrease end of the market.

    We're now taking our fair proportion, if now not greater, on the reduce end of the market -- the mid-market with the release of our new CCaaS solution geared directly there with the truth of our deepest cloud solutions, each on the UCaaS and the CCaaS side. The traction we're seeing with our collaboration answer, with areas, couple all that with CPaaS. and then look, we're truly differentiating ourselves on the greater end in the more advanced business valued clientele and people are lengthy-lasting purchasers that we believe will -- and we see are relocating, and we're assisting them move to the new world. So we're pretty excited concerning the alternatives that we see in front of us.

    So i may turn it over to Kieran.

    Kieran McGrath -- Chief monetary Officer

    sure. Thanks, Jim. So Raimo, sure, I consider our Q2 stunned us somewhat on the upside on the CAPS. some of that did ought to do with a few of our work with a few of our Alliance companions as it related to the Social security deal. i would say probably within some extent or two, us carrying on with to peer numbers like this as we exit into the 2d half of the yr as smartly and that's what gave us consolation in taking the backside conclusion of our range, up from 35% up to 37%.

    As we now have said earlier than, no longer all our Alliance partners is a habitual per se. a few of it is a bit of of aspect-in-time in terms of just a few of the relationships that we have with some of our third parties. but i might think that we may still be pretty close to these numbers as we appear in Q3 and q4.

    Raimo Lenschow -- Barclays -- Analyst

    o.k., thanks. Congrats.

    Kieran McGrath -- Chief financial Officer

    Thanks Raimo.

    Operator

    Our next query comes from the road of Samik Chatterjee with JPMorgan. Please proceed along with your questions.

    Samik Chatterjee -- JPMorgan -- Analyst

    hello, thanks for taking this questions. i am hoping which you could hear me all correct. Jim, I bet, what i wanted to ask about is there is this typical affect, principally as we lap type of an endemic year that ultimate yr become characterized via lots of organizations increasing means when it came to different communication channels or collaboration solutions. And this yr you are going to look universal slowdown in momentum during this house, simply when it comes to capability, further license additions. And this year, it must be greater featured through portfolio traction and kind of accurate wins. So I simply wanted to look in case you can compare and contrast there kind of what [Technical Issues] this yr versus remaining year and kind of you might be truly given that on the floor? and i have a comply with-up. thanks.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    No. I hear you completely, and thanks. it be a very good question. So first, let me birth via truly thanking the Avaya employees. They proceed to encourage us every and every day with their resiliency. and i could not be to any extent further proud of the dedication that they put forth working with our valued clientele, 2nd to none. As you mentioned, there have already got been many long-lasting structural alterations that I see -- that are going to have an impact on the conversation and collaboration area, and the work-from-anyplace, the variety of the direct-to-purchaser commerce, the contactless experiences, so on etc.

    The wonderful component about Avaya is earlier than the pandemic, i'd say that these were emerging developments, but it wasn't an emerging style with interior the company. We had repositioned our portfolio about three years in the past in an effort to capitalize on what we consider changed into an rising fashion that was just accelerated, and we're in full swing. and i think this is evidenced with the aid of the massive increase in subscription. I think it's evidenced through this massive boom in ARR. it's evidenced through our bookings had been up again, 14% is a leading indicator. or not it's evidenced with the aid of our TCV continues to stay above $2 billion.

    So we are well poised to take capabilities of the commercial probability. it is a brand new world we are going to release with the aid of these structural adjustments, and we're already at the innovative of developing and supplying these technologies for our purchasers' digital transformation. And the diploma that we continue, and i'm really happy with our growth, to carry new capabilities into our options around AI, collaboration, cloud, so on and so on, coupling with our solutions, we're -- I suppose we're poised.

    And also, we've a host, most likely, of the greatest of colossal, most complex enterprises. And as that you would be able to imagine, there is a pipeline and a time body by which we're working with these folks in an effort to deliver these options. it's not whatever thing it truly is, what i may call coin operated. It takes a big quantity of expert services work and pipeline work. So we do see that we are smartly placed to tackle something comes next on earth, so expectantly getting back to a few sensor normally.

    Samik Chatterjee -- JPMorgan -- Analyst

    okay. And if i can just comply with-up. I need to see if i can get any insights or kind of some ballpark estimation of when you're guiding to the OneCloud ARR metric for this full yr, how does that split up between CCaaS, CPaaS and your CAPS solution. And chiefly, as you look type of two, three years out, it does that mix exchange in comparison to value you've got these days simply given the time lines, sort of the distinctive trajectory of growth for these three distinctive platforms.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    hiya, Kieran, you need to --?

    Kieran McGrath -- Chief fiscal Officer

    bound. So, Samik, hi. yes, I suppose you're completely correct. So hear, to this point, we've been powered by means of the migration from subscription, which apparently enough is increasingly seeing lots of new logos as neatly. but what we observed this quarter was truly the starting of an acceleration as extra of our bookings are actually coming within the variety of deepest and public. or not it's starting to make contributions like stages of growth when it comes to quarter-on-quarter sequential increase quotes. So at this time, predominantly subscription, and it will probably be that method through -- likely throughout the center of subsequent yr. but as we move through that, we might predict to see a bigger and bigger share coming in our public -- our public cloud and our deepest cloud contributions, most peculiarly around public and personal CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    Thanks for taking my questions.

    Kieran McGrath -- Chief fiscal Officer

    Welcome

    Operator

    Our subsequent question comes from the line of Lance Vitanza with Cowen. Please proceed with your questions.

    Lance Vitanza -- Cowen -- Analyst

    hi guys. Thanks for taking questions. Congrats on the quarter. i wished to also ask on the OneCloud ARR, and as diverse from simply your standard ordinary profits, OneCloud ARR, you're speakme about attending to $1 billion a couple of years, that would be roughly 1/three of the enterprise's complete revenues. So -- but, i ponder, could that quantity -- may that finally reach 50% of complete revenues someday? Or put yet another approach, and i'm no longer hunting for advice. however simply given your client set, is there a natural structural ceiling on ARR that we should still be aware about? and then I actually have a observe-up.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. hiya, Lance, Jim. Thanks. As i discussed, ARR, we see colossal opportunity in front of us. I consider ARR, greater importantly, is representative of the diversity of our OneCloud portfolio. And whether we go at the vertical customer section, distinctive deployment fashions, I feel it in fact highlights and indicates the breadth and depth of our standard revenue model transformation. So, I consider, it's in reality important.

    Secondly, I consider what's doubtless most vital concerning the sustainability is our pipeline of innovation and solutions is extremely potent. And these capabilities are primary to trendy market, and relevance is absolutely extremely important. So if you happen to consider CCaaS, you suppose CPaaS, you feel AI capabilities, digital, areas, you feel of capabilities like public, private, hybrid, and you feel concerning the ecosystem of partners that we have world wide, you feel of a whole lot of lots of valued clientele. It gifts us with a real chance. and i agree with it presents us with big upside. So forgetting the quantity for a minute, is it sustainable? I consider so, for sure. and i think it be evidenced by the numbers we have now delivered and the incontrovertible fact that we now have accelerated our counsel now three consecutive quarters.

    So, yes, I imply, we're [Technical Issues] and i suppose i'm going to ask Anthony so as to add a little colour these days.

    Anthony Bartolo -- executive vp And Chief Product Officer

    yes. seem, in case you just take that from a numbers perspective when it comes to the probability, there's a few fundamentals which have taken place that, Jim, just articulated. the first is, yes, enormous consumers are accelerating. You simply take a glance at the CC transformation that's happening. there's really a public cloud push or a cloud push, no matter if it's public or deepest. And if you definitely feel about the contact center area on my own, there is some 15 million seats that slot in that specific phase.

    We happen to have the six million of those specific seats. and that they've most effective simply begun that transformation to the general public or the private cloud. And that represents gigantic ARR that sits within just our six million seat base. And we believe over the arrival years that, if we combat for each one of those certain seats and manipulate and transition those valued clientele to the cloud, you effortlessly transition into a really giant ARR possibility that we've simply inside our own consumer base. So, yes, we think that there is in fact leads there.

    Lance Vitanza -- Cowen -- Analyst

    ok. after which my follow-up can be simply within this OneCloud ARR channel, what do the underlying price tendencies or most likely underlying quantity traits look like? and that i'm attempting to get a way for the way this conversion to ARRs could potentially impact the enterprise's longer-term increase price. surely, we get the fact that the visibility on my own is worth some thing. but i am just making an attempt to think a little bit extra about inside that channel, does that do anything to the longer-term two percent to 4 percent increase rate that you have form of said during the past?

    Kieran McGrath -- Chief financial Officer

    bound. So Lance, here's Kieran. As we have spoke of earlier than, why we definitely like to center of attention on ARR is just within the multiplicity of distinctive profits producing. So when we suppose concerning the migration, all of those migrations are truly migrations plus, appropriate? So, one is, they're shoring up the base, and we're really seeing extra add-ons from our customer as they embed some level of cloud performance into the subscription as well.

    naturally, in case you birth to do the hosting and also you birth so as to add on all of the diverse AI capabilities, we see a true possibility for colossal ARPU enlargement in that regard. there's charge that comes along with that as smartly, however certainly, topside salary. So long run, as we proceed to movement greater of the purchasers far from the usual premise-primarily based into a hosted base, even if that's cloud, inner most or public, yes, we think there's a chance to construct out and grow that profits past that single digit.

    Lance Vitanza -- Cowen -- Analyst

    Thank, definitely constructive.

    Operator

    And our subsequent question from the line of Catharine Trebnick with Colliers. Please proceed with your questions.

    Catharine Trebnick -- Colliers -- Analyst

    thank you for taking my questions. Anthony, here's for you. might you set a finer aspect on the $6 million seat chance? What category of go-to-market motions are you inserting to appeal to these and transition this over? notably, i'm trying to bear in mind the gigantic business versus perhaps some thing via a master agent and how you might be differentiating the seat dimension, and so on.? thank you.

    Anthony Bartolo -- government vp And Chief Product Officer

    sure. hey, Catharine, thanks for the query. yes, initially, only a correction, or not it's to $6 million. Its six million seats. So sure, perhaps you misspoke. but yes, there may be 15 million-15.5 million seat probability or TAM in the contact center space. six million of these or thereabouts sit down inside our current client base. via the definition of the CC realm of the peer group, they'd almost all are seeking for into the colossal enterprise scale. and people giant businesses, always we serve both on direct or through our companion group and our accomplice ecosystems. That go-to-market mannequin hasn't basically modified.

    we've delivered loads of grasp agents and resellers to the portfolio as antagonistic -- as a characteristic of what Stephen's crew and what we've been doing within the public cloud realm. and that they're serving and starting to take on more of a role -- they'll scale up similar to our existing retail group and ourselves would have a time to shrink. And we see -- scaling down permits us to expand our market chance. We see those master agents resellers probably selling into the better customers. And we're seeing a few of these onesie-twosies right now. however we see that as they've discovered the greater measurement commercial enterprise that they'll go off and expand into that segment.

    if you ruin down truly the action it's going on, for those who take a look on the land, adopt, expand and renew, as we discuss it, these six million seats represent shoppers that are already landed. so they already landed. Our -- the aggressive landscape is going out making an attempt to be the L in the layer mannequin. we have bought the L with those six million seats. What we're doing with the roadmap is having them adopt new applied sciences, extend those applied sciences and then the renew cycle. And we're just getting more suitable and stronger at that all the time. and that's what I discuss after I stated that total opportunity just in that contact center area. Sorry for the lengthy reply.

    Catharine Trebnick -- Colliers -- Analyst

    No, that became getting a sense. Thanks for the capture. I have no idea what i used to be thinking.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    No issue.

    Operator

    And our subsequent query comes from the road of Rod corridor with Goldman Sachs. Proceed with your question.

    Bala Reddy -- Goldman Sachs -- Analyst

    hi, this is Bala Reddy on for Rod. I don't know in case you can talk with ACO. So CAPS revenue element jumped to 40% from 34% closing quarter. Now you mentioned the big raise in this certain quarter is pushed by way of CCaaS and customer Alliance partners & Sub. but may you talk about ACO a little bit, in particular with appreciate to the -- your big installed base? i know you increased the providing to 13 nations now. perhaps ACO has also driven a few of this cap electricity? Or do you feel the product remains in early ranges? Any color can be constructive.

    Kieran McGrath -- Chief monetary Officer

    certain. So here's Kieran. Let me delivery off after which i'll ask Dennis to start in. however naturally, ACO is a vital element -- half and component of our Alliance accomplice relationship. It has been -- and this 12 months, it's been a large boost for us in this metric on a year-over-yr groundwork, mainly since we get a deep portion of it at point in time. So Dennis, maybe you may supply some colour on simply what we're seeing when it comes to opportunities and results?

    Dennis Kozak -- Senior vice president Of global Channel

    sure, sure. Kieran, thank you. So, sure, actually, the product continues to mature. it's been in market now for about 14 months, due to the fact that last March. and every success of our leads continues to construct on in reality in two dimensions. the first dimension is really around the platform and innovation. You hear RingCentral talk about lots of the capabilities that we convey to the platform quarter-over-quarter.

    after which the 2d dimension, which is extremely crucial to Avaya, is as we carry the Avaya characteristic set to it. So it continues -- this remaining quarter, we had a new unencumber that introduced a few key capabilities that our existing base are very interested in seeing. One partner has gone on listing as quoting. "it be the best of PBX and the better of cloud in one equipment." And that basically creates a really aggressive differentiator for us for quite a lot of factors, no longer only for migrating our personal base, but additionally for attracting new trademarks which are the use of an present premise answer from certainly one of our rivals.

    Bala Reddy -- Goldman Sachs -- Analyst

    good. alongside the equal line, contact up a little bit on the private cloud momentum, above all closing two quarters, it be been notably effective. You mentioned some big offers, however additionally some capabilities and perhaps characteristic sets are differentiated versus competition. could you extend on this a little bit?

    Anthony Bartolo -- executive vp And Chief Product Officer

    sure. it's Anthony right here. So in the beginning, I suppose you're seeing -- neatly, we understand we're seeing the recognition of a personal cloud solution because we basically redefined or evolved deepest cloud. So enormous enterprises want the pliability of the public cloud, but now not the sort of what's being delivered by way of a personal avid gamers. So we deliver them the advantage of getting the agility and flexibility of a public cloud deployment, however the flexibility of customizations on that public cloud as smartly as the skill for them to be capable of innovate at the facet.

    We focus on how something is deployed, no matter if or not it's public or deepest, and so forth. however what we now have laid on with our CPaaS solutions that truly permits us to expand and innovate at the edge that customer can do their innovations with low-code, no-code capabilities that permit them to tweak the options so that no longer simplest it solves their specific problem, but they're invested within the outcomes, because they helped remedy that selected problem. no one knows the concerns they face materially superior than the consumer themselves.

    And we provide them the equipment to do this devoid of the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of utility. so that flexibility, the inner most cloud makes it possible for, it gets -- they enable all of the scalability and capability of it, and it makes it possible for them to release the innovation within the business. and that's the reason why we're seeing a true takeoff within the deepest cloud. And the reason significant corporations are capable of do that is, as a result of they've received lots of capabilities inner the business.

    Bala Reddy -- Goldman Sachs -- Analyst

    okay. Thanks Anthony.

    Operator

    And our subsequent query comes from the line of Meta Marshall with Morgan Stanley. Please state your query.

    Karan Juvekar -- Morgan Stanley -- Analyst

    hello. this is Karan Juvekar on for Meta. I wager, simply at an improved stage, are you seeing consumer conversations shift to greater everlasting solutions or deploying greater permanent solutions versus might be past in the pandemic conversations have been round brief setups to outfit earn a living from home? and that i guess, if you're when you consider that, is that impacting TCO and perhaps the category of deal [Technical Issues] or hybrid versus cloud handiest? thanks.

    Anthony Bartolo -- executive vp And Chief Product Officer

    yes. it's a very good question. thanks. I think that we're seeing two distinctive flavors which have come from the pandemic. firstly, we're seeing those that are adopting solutions now from a multiyear contract where they began all the way through and then they're making an attempt to figure out if they might resource and fit a need. I study earn a living from home, for instance. As I all started to make money working from home, i believed might be here is going to be a 12-month issue, might be it turned into within the 18 months. Now we're seeing these equal shoppers enter into authentic multiyear agreements aiding that deployment methodology.

    in addition, the 2d motion is organizations that have decided that, look, here is with us to live, right? here's the brand new way to go to work. And with that, they are taking a look at ways for us to install options that are, again, along the distinctive deployment strains, even if that's pure public cloud or the rest in between from a hybrid standpoint. So we're seeing these two flavors mainly. and that i believe each of them lend itself to the undeniable fact that we've considered a everlasting shift within the manner that groups are going to go to work.

    Karan Juvekar -- Morgan Stanley -- Analyst

    super. Thanks, it is very effective.

    Operator

    Our next question comes from the road of Asiya merchant with Citi. Please proceed together with your questions.

    Asiya service provider -- Citi -- Analyst

    first rate. thanks for the opportunity and fantastic quarter. I just had a brief question. loads of them have been already answered, however I suppose Kieran earlier on mentioned some skilled features that assist to deliver some more desirable-than-expected results for the second quarter. in case you could variety of peel that out. And because it relates to your assistance for the yr, how a good deal of that's baked in from an uptick in skilled services? and will we be expecting a similar run cost within the lower back half? Or changed into this just a onetime for this selected quarter?

    Kieran McGrath -- Chief financial Officer

    hello, Asiya. So it really is precisely what I meant in my phrases that it turned into accelerated. So we saw some deliverables on the SSA contract truly being pulled forward, doubtless to the tune of someplace around $7 million or $eight million that turned into coming out of the second yr into this quarter. As you recognize, we have now been macro concentrated and micro concentrated on supplying right here the SSA deal. So every little thing we are able to -- based mostly upon the client's request now, they're getting people lower back in the office to basically accelerate alongside. So we had anticipated there was going to be some relatively big deliverables. it is even larger than we expected, and some of that came out of the 2nd half of the yr.

    Asiya merchant -- Citi -- Analyst

    k. after which just given -- I believe you alluded to channel funding partners -- channel associate investments which are variety of driving your EBITDA margin to round 24%. How should still we believe about these investments going forward? is this a yr the place we lap some of these investments? after which as you seem to be ahead, make sure you start to see the fruit of those investments? Or is there more to consider, especially for the reason that -- CCaaS ambiance is pretty competitive, fairly fragmented, and there's lots of partnerships and alliances occurring the entire time. thanks.

    Kieran McGrath -- Chief monetary Officer

    sure. So let me beginning, after which probably Stephen will start in. simply from our viewpoint, clearly, for the 2d half of the 12 months, we had noted -- when we gave our information at the beginning that we were going to invest to factor lower back within the company this year. and you can see that we've been capable of do this. And, in fact, we're really doing a little bit more suitable than what we at the start concept. you might be right, it's a pretty aggressive market, and we can start to look some scaling of much of this as we start to carry greater of our public and personal cloud as we go through time. i'm no longer able to supply 2022 counsel yet. but I do consider we'll birth to get some scaling advantages as we go through time. Stephen, would you desire it or Jim?

    Stephen Spears -- Chief salary Officer

    sure, fully. Asiya, seem, I believe it be in reality -- we mentioned past in Jim's opening feedback that now we have improved the variety of promoting partners with the aid of 40%, and which will proceed. What's additionally critical is that the mixture of accomplice and the manner that they approach the market is altering, appropriate? greater associate are available to convey value-added capabilities, while microservices can they lay on appropriate of our platform. so as we see this shift to a true multi-cloud hybrid method, these companions are paying an expanding role in assisting bring those key cost messages to the consumer.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    hiya. here is Jim. I wager, form of, appear, we now have -- we've been -- we have a really aggressive enterprise model here and we've been -- 60% to 70% of our revenues are pushed during the channel. So we recognize the way to function inside the channel constitution, and we recognize a way to function it to pressure profitability for the enterprise. As Kieran spoke of, we're correct not off course with our information for EBITDA. We [Technical Issues] did returned into the company, as he said, one factor. we have a fine relationship. And as Kieran pointed out, we agree with we're going to scale that as we go into the quarters forward.

    So we're very confident about our place and our capacity to remain ecocnomic in the course of the transition. So there isn't a controversy. and that i suppose back to your past point, now we have also, as we mentioned, there become a little bit of an acceleration in PS into the quarter. however the truth is we raised our common tips for the year. So we believe, as I said, primarily based upon the backlog, primarily based upon the bookings boost, based mostly upon the brand new technology we can deliver to the market and the solid execution from our world teams, we believe pretty first rate about what the second half of the year brings to the company.

    Operator

    Our ultimate query comes from the line of Hamed Khorsand with BWS economic. Please proceed along with your query.

    Hamed Khorsand -- BWS financial -- Analyst

    first rate morning. I just wanted to understand that your latest consumers, when they're speakme to you about moving to the cloud, are they initiating that conversation? I imply you're facing aggressive pressures there? Or is your sales drive or channel companions initiating that conversation?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    thank you for the query. appear, we fully are going to our shoppers with a cloud-first message and mentality. And sooner or later notwithstanding, we're permitting that consumer to dictate what the last solutioning feels like. it truly is the benefit of being in a position to deploy across distinctive diverse applied sciences. or not it's in fact the differentiator that Avaya brings to the market that our competitors do.

    Hamed Khorsand -- BWS financial -- Analyst

    okay. thanks.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    certain.

    Operator

    And with that, this concludes our question-and-reply session. And now i would like to turn the call back over to Mr. Michael McCarthy for closing remarks.

    Michael W. McCarthy -- vice chairman Investor members of the family

    Thanks, Devin, and thanks, everyone, for joining us this morning. we will appear forward to catching up with you over the times and weeks forward. and you may expect us to record the June quarter effects in early August. we are going to appear forward to speakme with you. Have a good afternoon and stay safe.

    Operator

    [Operator Closing Remarks]

    period: 63 minutes

    call individuals:

    Michael W. McCarthy -- vp Investor relations

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Kieran McGrath -- Chief fiscal Officer

    Anthony Bartolo -- govt vp And Chief Product Officer

    Dennis Kozak -- Senior vice chairman Of international Channel

    Stephen Spears -- Chief revenue Officer

    George Sutton -- Craig-Hallum -- Analyst

    Raimo Lenschow -- Barclays -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Lance Vitanza -- Cowen -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Bala Reddy -- Goldman Sachs -- Analyst

    Karan Juvekar -- Morgan Stanley -- Analyst

    Asiya service provider -- Citi -- Analyst

    Hamed Khorsand -- BWS economic -- Analyst

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