Quality-Assurance CQIA : Certified Quality Improvement Associate Exam

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Exam Number : CQIA
Exam Name : Certified Quality Improvement Associate
Vendor Name : Quality-Assurance
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CQIA test Format | CQIA Course Contents | CQIA Course Outline | CQIA test Syllabus | CQIA test Objectives


Computer Delivered – The CQIA examination is a one-part, 110-question, three-and-a-half-hour test and is offered in English only. Of these questions, 100 are scored and 10 are unscored.Paper and Pencil – The CQIA examination is a one-part, 100-question, three-hour test and is offered in English only.

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organizations bottom line through your mastery of quality skills. Becoming certified as a Quality Improvement Associate confirms your commitment to quality and the positive impact it will have on your organization.

Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the body of knowledge.

A. Terms, Concepts, and Principles 1. Quality definitions Describe and distinguish between the common definitions of quality. (Apply)2. Quality planDefine a quality plan, describe its purpose and objectives to achieve the quality mission or policy. Identify the various functional areas and people having responsibility for contributing to its development. (Understand)3. Quality systemsUnderstand the difference and relationship between quality assurance, quality control, and continuous quality improvement. (Understand)4. Organizational cultureUnderstand how culture influences the success of process improvement efforts such as lean, Six Sigma, ISO 9001, Baldrige, and change management. (Understand)5. Employee involvement and empowermentDefine and distinguish between employee involvement and employee empowerment. Describe the benefits of both concepts. (Understand) 6. Systems and processesDefine and distinguish between a system and a process and describe the interrelationships between them. Describe the components of a system – supplier, input, process, output, customer (SIPOC) – and how these components impact the system as a whole. (Analyze)7. VariationDefine and distinguish between common and special cause variation in relation to quality measures. (Understand)8. StandardizationDescribe how quality systems provide consistency and standardization (e.g. ISO 9001). (Remember)Topics in this body of knowledge (BoK) include subtext explana-tions and the cognitive level at which the questions will be written. This information will provide useful guidance for both the test Development Committee and the candidate preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of material that will be covered in the exam. It is meant to clarify the type of content that will be included on the exam. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the Topic will be tested. A complete description of cognitive levels is provided at the end of this document. BODY OF KNOWLEDGECertified Quality Improvement Associate (CQIA)
B. Benefits of Quality Describe how using quality tools, techniques, and concepts can Improve processes and deliverables (including products and services), and how each benefit all parts of an organization. Describe what quality means to various stakeholders (e.g., employees, organizations, customers, suppliers, community, and interested parties) and how each can benefit from quality. (Understand)C. Foundations of QualityUnderstand the key concepts and teachings of the foundational quality thought leaders including 1) Walter Shewhart, 2) W. Edwards Deming, 3) Joseph Juran, 4) Kaoru Ishikawa, 5) Philip Crosby, and 6) Armand Feigenbaum. (Understand)II. Team Basics (16 Questions)A. Team Organization 1. Team purpose Describe why teams are an effective way to identify and solve problems, and describe when, where, why, and how teams can be used effectively. (Apply)2. Types of teamsDefine and distinguish between various types of teams: process teams, continuous improvement teams, workgroups, self-managed teams, ad hoc project teams, cross-functional teams, and virtual teams. (Apply)3. Value of teamsExplain how a teams efforts can support an organizations key strategies and effect positive change throughout the organization. (Understand)
B. Roles and Responsibilities Describe the roles and responsibilities of various team stakeholders: (Understand) 1. Sponsor 2. Champion3. Facilitator4. Leader5. Member6. Scribe7. TimekeeperC. Team Formation and Group Dynamics 1. Initiating teams Apply the elements of launching and sustaining a successful team, including establishing a clear purpose and goals, developing ground rules and schedules, gaining support from management, and obtaining commitment from team members. (Apply)2. Selecting team members Describe how to select team members based on knowledge, skill sets, and team logistics, such as an adequate number of members in relation to the size or scope of the project, appropriate representation from affected departments or areas, and diversity. (Apply)3. Team stages Describe the classic stages of team development: forming, storming, norming, performing, and adjourning. (Understand)4. Team conflict Identify the value of team conflict and recognize how to resolve it. Define and describe groupthink and how to overcome it. Determine how good logistics, an agenda, and effective training facilitate team success. (Analyze)
5. Team decision-making Describe and use different decision-making models, such as voting (majority rule, multi-voting) and consensus. Use follow-up techniques to clarify the issue to be decided, to confirm agreement on the decision, and to achieve closure. (Apply)III. Continuous Improvement Techniques (40 Questions)A. Process Improvement 1. Six Sigma concepts and toolsCompare Six Sigma concepts, tools, and techniques. Understand the DMAIC phases: define, measure, analyze, improve, and control. (Understand)2. Lean concepts and toolsCompare lean concepts, tools, and techniques. Understand lean tools used to reduce waste, including set-up and cycle-time reduction, pull systems (kanban), continuous improvement (kaizen), just-in-time (JIT), 5S, value stream mapping, and error-proofing (poka-yoke). (Understand) 3. BenchmarkingDefine benchmarking and describe how it can be used to develop and support best practices. (Understand)4. Incremental and breakthrough improvement Describe and distinguish between these two types of improvements, the steps required for each, and the type of situation in which either type would be expected. (Understand)
B. Improvement Techniques Select and utilize improvement opportunity techniques and/or methodologies: (Apply) 1. Brainstorming2. Plan-do-check-act (PDCA) cycle3. Affinity diagrams4. Cost of poor quality (COPQ)5. Internal audits C. Improvement Tools Select, interpret, and apply the basic improvement tools: (Apply) 1. Flowcharts 2. Histograms 3. Pareto charts4. Scatter diagrams5. Check sheets6. Control charts7. Decision trees D. Root Cause AnalysisUtilize root cause tools such as the 5 Whys and fishbone diagram to implement correction and corrective action. (Apply)E. Risk Management Understand the tools and techniques used to identify and communicate risks, including failure modes and effects analysis (FMEA) and Strengths, weaknesses, opportunities, threats (SWOT). Understand prioritization of activities and projects based on risk. (Understand)IV. provider Relationship (7 Questions)A. provider selectionIdentify the provider selection criteria and approval process. (Remember)B. provider relationshipUnderstand provider relationships, associated challenges, and effects of a diverse supply base. (Understand)C. provider PerformanceIdentify provider performance measures, including quality performance, on-time delivery, and level of service. (Apply)V. Customer Relationship(7 Questions)A. Customer IdentificationDistinguish between internal and external customers. Describe their influence on products, services, and processes. (Understand)B. Voice of the Customer (VOC)1. Data gathering and useDescribe various methods for collecting customer satisfaction feedback, including formal surveys, informal feedback, warranty claims, and focus groups. Understand the importance of using customer satisfaction feedback to drive continuous improvement. (Understand)2. Complaint processDefine and identify a customer complaint. Understand and apply the complaint handling process including documentation, action taken, and providing resolve to the customer. (Apply) 3. Customer needsUnderstand the key elements of quality function deployment (QFD) and how it identifies and prioritizes customer expectations and needs. (Understand)



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Quality-Assurance Certified exam

Cloudera pronounces New Storage Certification for Cloudera facts Platform private Cloud | CQIA Test Prep and PDF Dumps

SANTA CLARA, Calif., may also 6, 2021 /PRNewswire/ -- Cloudera, (NYSE: CLDR), the business statistics cloud company, today introduced the a hit completion of the nice Assurance check Suite (QATS) certification of Dell EMC PowerScale/Isilon eight.2.2 on Cloudera facts Platform inner most Cloud. clients leveraging Dell EMC PowerScale with Cloudera facts Hub or Hortonworks records Platform will now advantage from expanded guide in migrating to Cloudera information Platform, the industry's first commercial enterprise data cloud.

in line with IDC1, corporations should still consider getting ready to store greater records now, as they searching for to obtain digital transformation milestones and Improve business metrics by means of accelerating imaginative facts analytics initiatives.

This certification keeps tempo with the true developments assisting organizations stay agile and shut to their records, including: the decoupling of storage and compute, the speedy adoption of virtualized and containerized deployments, and the rising recognition of object retailers as the underlying storage layer. Cloudera statistics Platform on Dell EMC PowerScale helps groups include shared storage configurations optimal applicable for flexibility, scalability, charge efficiency and anytime, anywhere records access.

"in accordance with quick accumulation of statistics, organizations are isolating compute and storage to optimize scalability and greater harness facts insights," spoke of Gary eco-friendly, vp of Strategic Partnerships, Cloudera. "The validation and certification of Dell EMC PowerScale on business facts cloud helps businesses do more with their records, providing storage solutions designed to facilitate the agility and scalability needed to operate in any atmosphere."

The quality Assurance examine Suite (QATS) manner is Cloudera's optimum certification degree, designed to fastidiously look at various software file methods, next-gen hardware and containers throughout Cloudera's product suite. With dedicated Cloudera engineering materials to always and completely look at various new choices, QATS ensures that solutions are validated for a finished suite of use cases and bring high efficiency, even beneath rigorous masses.

For greater information concerning Cloudera's partnership with Dell EMC please consult with: https://www.cloudera.com/partners/options/dell-emc.html.

About ClouderaAt Cloudera, we believe that information can make what's unattainable today, possible day after today. We empower people to transform advanced statistics into clear and actionable insights. Cloudera provides an commercial enterprise records cloud for any records, anywhere, from the part to AI. Powered by the relentless innovation of the open supply community, Cloudera advances digital transformation for the realm's greatest enterprises. gain knowledge of greater at Cloudera.com.

Cloudera and linked marks are trademarks or registered emblems of Cloudera, Inc. All different enterprise and product names can be logos of their respective house owners.

1 IDC Press release, statistics introduction and Replication Will grow at a quicker rate than installed Storage means, according to the IDC world DataSphere and StorageSphere Forecasts, March 2021

supply Cloudera, Inc.

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