HDI QQ0-400 : HDI Qualified Customer Support Specialist Exam

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Exam Number : QQ0-400
Exam Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
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QQ0-400 exam Format | QQ0-400 Course Contents | QQ0-400 Course Outline | QQ0-400 exam Syllabus | QQ0-400 exam Objectives


This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences=> This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.

- How to assess customer business needs and exceed customer expectations - Critical thinking skills to resolve incidents quickly and consistently - Active listening skills and effective communication strategies - How to identify and defuse challenging customer behavior - An awareness of the core processes and best practices used in service and support
Unit 1: Your Role in Service and Support
The Service & Support Center
The Role of CSR
The Value of a CSR
Understanding the Business
Unit 2: Communication Essentials
Communication Essentials
Active Listening
Voice Components
Effective Word Choices
Written Communication
Effective Cross-Cultural Communication
Unit 3: Troubleshooting & Incident Management
Troubleshooting and Problem-solving
The Incident Management Process
Unit 4: Customer Management Skills
Challenging Customer Behaviors
Emotional Intelligence
Expressing Empathy
Managing Customer Behaviors
Stress Management

The certification exam is included with training purchased directly from HDI. The exam must be completed within 6 weeks of purchase.The certification exam is based on the Certification Standard and is delivered online through the HDI Learning Center.

Each exam consists of 30 multiple choice questions and must be completed in 35 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

Our courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the certification standards and provide skills-building opportunities for the attendees

Exam Weighting
The certification exam is randomly generated from a pool of pre-authorized exam questions. As a result, each certification exam is different. The questions have been classified by the categories of the HDI Standard. The certification exam is designed to test the candidates knowledge in each category. The number of questions presented from each category is based on the certification weighting. When the time available to study prior to taking a certification exam is limited, consider the certification weighting and review the categories with the highest allocations.

The following table represents the weighting for each of the standards categories within the certification exam. This information is provided to help you focus as you prepare for the exam.

Category Weighting %
Leadership 10 %
Policy and Strategy 10 %
People Management 10 %
Resources 10 %
Process and Procedures 55 %
Performance Results 5 %



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HDI Specialist information hunger

As India faces COVID-19 disaster, action against starvation responds with scientific and mental fitness support and emergency meals help | QQ0-400 braindumps and Question Bank

India is facing an extraordinary public health disaster with the latest wave of COVID-19. motion in opposition t hunger is aiding COVID-19 prevention and medicine, whereas working to be certain this scientific crisis doesn’t develop into a hunger disaster by providing relief elements worth $1.5 million in the coming months. This comprises 30,000 PPE and N95 masks to scientific and frontline worker's, 30 ventilator units, one hundred twenty fetal displays and BiPap machines, three,500 clinical contraptions that include oximeters and nebulizers, plus 200 a whole bunch food, and emergency mental fitness and nutrition counseling.

“With an awful lot of India now in lockdown and fitness functions struggling to keep up, we concern that hunger and malnutrition will immediately observe COVID-19’s newest wave in India, mainly for vulnerable agencies like young babies and pregnant and breastfeeding mothers,” said Snigdha Sahal, motion against starvation India’s executive Director.

earlier than the pandemic, two-thirds of the country’s inhabitants lived in poverty and 4 out of ten little ones have been chronically malnourished. research suggests the pandemic has had a devastating have an impact on on incomes and worsened food security in India. Given the importance of nutrition in a child’s first 1,000 days, “an extra deterioration in the meals circumstance could pose a threat to a whole era,” says Sahal.

given that the beginning of the pandemic, motion against hunger’s one hundred ninety in-country staff have supported 41,000 pregnant and breastfeeding girls and treated 6,000 malnourished babies. Its support worker's also have made more than fifty five,000 cell calls to equip individuals with official assistance on COVID-19 precautions and vaccines, and to handle rising need for meals and starvation prevention and for stress management and mental fitness. The organization trains fogeys in how to notice their infants’s nutrients popularity at domestic, decreasing the need to seek advice from fitness facilities throughout lockdowns when the scientific gadget is overwhelmed.

Working across city and rural areas of four states — Maharashtra, Madhya Pradesh, Rajasthan, and Gujarat — motion in opposition t hunger has collaborated with local authorities and partners to provide critical machine to executive hospitals and frontline worker's in an effort to proceed to deliver important healthcare services.

action in opposition t starvation is the realm’s starvation expert and chief in a worldwide flow that aims to end existence-threatening starvation for decent within our lifetimes. For more than 40 years, the humanitarian and construction company has been on the front strains, treating and fighting hunger throughout well-nigh 50 nations. customarily, it serves greater than 17 million individuals each and every 12 months and has been working in India for more than ten years.


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